Title:  Manager, Digital Product - 18 Month Term

Requisition ID: 259264 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Product Manager will own the Conversational Banking product experience—helping the bank evolve from one-off, channel-specific interactions to connected, customer-centric conversations across digital, branch, contact centre, and advisor-assisted channels.

You will define the product vision, strategy, roadmap, and success measures (OKRs/KPIs), and drive delivery from discovery through launch and iteration. You’ll partner with Design, Content, Analytics, Engineering, and contact-centre stakeholders to translate customer journeys into prioritized backlog, clear user stories, and measurable outcomes—ensuring solutions are reliable, compliant, and scalable across channels.

Is this role right for you?

• Lead product discovery: define problems to solve, hypotheses, and experiment plans using customer research and analytics.
• Own and evolve the roadmap and backlog, balancing customer value, business outcomes, risk/compliance, and technical health.
• Partner with contact-centre stakeholders and CCaaS capabilities (routing, agent assist, escalation/hand-off) to deliver seamless end-to-end conversational journeys.
• Work day-to-day with scrum teams: write and refine user stories and acceptance criteria; participate in sprint planning, reviews, and backlog refinement.
• Define and track success measures (OKRs/KPIs) and use insights to drive continuous improvement (e.g., containment, CSAT, deflection, conversion, task completion, and operational efficiency).
• Collaborate cross-functionally with Design, Content, Engineering, Analytics, and business lines to resolve delivery trade-offs and implementation challenges.
• Stay current on conversational AI, digital servicing, and mobile trends; assess and socialize opportunities for innovation.

Do you have the skills that will enable you to succeed in this role?

• 3–6 years of experience in product management (or a closely related customer-facing technology role) delivering digital products in agile teams.
• Strong verbal and written communication skills; comfortable translating ambiguity into clear decisions, documentation, and stories.
• Demonstrated product discovery skills (research synthesis, problem framing, hypothesis/experiment design) and a curious, experimental mindset.
• Strong analytical skills: defining KPIs/OKRs, building measurement plans, and using data to prioritize and iterate.
• Experience writing user stories, acceptance criteria, and managing a prioritized backlog; strong understanding of Agile/Scrum practices.
• Stakeholder management skills with the ability to align business lines, technology, design, and operations.
• Knowledge of contact-centre and/or CCaaS concepts (e.g., routing, IVR, agent desktop, workforce, knowledge, QA) is an asset.
• Familiarity with privacy, security, and regulatory considerations in financial services is an asset.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, Humans of Digital and much more!

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.