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Title:  Manager, Digital Communications (12 Month Contract)


Requisition ID: 2325


The Digital Factory is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.


Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about transforming the customer experience.


We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.


By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.


The Manager, Digital Communications (12 Month Contract) supports communication activities for the Bank’s Digital Banking division. Specifically, the role focuses on executing various communications, employee engagement, and external activation initiatives to develop and promote healthy & high-performing communities across the Digital Banking organization, and to extend the influence of those communities out into our external networks.


This team works closely with senior Digital & Technology executives to support the Bank’s digital strategy. The Manager, Digital Communications will play a key role in articulating that strategy to the organization, and will need to employ excellent written, oral and digital communication skills as well as keen project and event management skills to be successful.

Developing communications materials:

  • Plan and execute communications plans that align with local and global engagement/awareness objectives
  • Creating blogs and other key intranet communications, including collaboration with senior executives and technical team members to develop content
  • Ensuring content is compelling, coherent, relevant, in context and appropriately reflects the Digital Banking organization’s culture in tone/style
  • Assisting in the development of key strategic presentations and other strategy documents
  • Contributing to creative conceptualization of stories, multimedia content and delivery in support of the Bank’s Digital strategy


Managing various communication platforms:

  • Day-to-day management of Digital Banking’s various internal communication channels & platforms
  • Monitoring of employee contributions, feedback and questions via such channels to ensure quick turnaround and response times
  • Serving as an ‘ambassador’ to Digital Banking employees – helping to grow engagement across the organization
  • Managing Digital Factory social platforms to align to Digital Banking’s culture and to increase recognition of the Digital Factory as an employer of choice for top digital talent
  • Working in collaboration with other Communications & Marketing functions in the Bank to execute join initiatives across channels and audiences

Event coordination and support:

  • Provide event coordination and support, as needed, to assist Digital Banking’s lead Event Manager. Examples of such events include executive off-sites and other key strategy meetings, employee engagement and team events, and community activation events that promote Digital Banking’s culture
  • On-site support for events as required


Contribute to a high-performing and positive Community Development team by:

  • Building effective working relationships across teams & organizations
  • Maintaining high levels of customer service
  • Facilitating a culture of open and honest communication
  • Actively participating and contributing to one-on-one touchbases and team meetings
  • Thinking outside-the-box and encouraging the generation of new ideas and approaches
  • Actively sharing knowledge and experience to enhance the development of all team members
  • Working to establish collaborative efforts across the team
  • Developing and executing a meaningful employee development plan



Education and experience:

  • Post-secondary diploma or degree in communications, public relations, journalism or comparable domain
  • New graduate to 5 years experience



  • Expert communications skills with exceptional writing abilities – a sharp writer, detail-oriented, creative and a superb editor – and the ability to transform complex subjects into meaningful stories
  • Strong interpersonal and relationship management skills, comfortable communicating directly with senior executives
  • Proven project management and multi-tasking skills, with the ability to manage multiple projects at once
  • Ability to perform well in an environment of change; highly resilient as organizational conditions evolve
  • Strategic capability to develop and implement innovative and relevant communications dealing with diverse issues
  • Ability to ask thoughtful, targeted questions and distill connected themes
  • Familiarity in content management systems, web and social platforms
  • Ability to develop multimedia content using basic filming and editing tools
  • Proficient in creative suites such as Adobe InDesign, Photoshop and Sketch
  • Strong understanding of collaboration suites such as Slack and G-Suite
  • Analytically-focused with the ability to extract measurement and impact of communication efforts
  • Digital native – will bring new ideas about how we can employ digital to enhance the employee experience Independent, excellent motivator and team player
  • Fluency in Spanish as well as English is an asset


Location(s):  Canada : Ontario : Toronto 



As Canada’s international bank, we are a leader when it comes to inclusion. Scotiabankers hail from over 120 countries, speak more than 100 languages and serve over 23 million customers globally. As a highly diverse company, we know that an inclusive environment for employees and customers helps everyone achieve their best. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide a positive recruitment experience.

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