Title:  Manager, DevOps and Release Management

The Manager, DevOps and Release, ensures that project outcomes/releases meet the technology operational readiness standards, coordinates the solution implementation and all activities related to a successful code deployment and health checks that meets business area requirements. It also supports the Senior Manager, DevOps and Release Manager to oversee the Cards Engineering portfolio of projects (also known as Releases) to optimize the usage of resources and alignment with the strategic objectives. Management plays a critical leadership role in ensuring seamless, secure, and efficient delivery of software releases across multiple environments into production. This position oversees all aspects of release planning, change control, and deployment governance, ensuring compliance with organizational standards and regulatory requirements. The role is accountable for release readiness, operational readiness, risk assessment, and reporting to senior leadership on all changes, releases, and enhancements promoted to production.

1. Release Planning & Governance

• Own the end-to-end release management lifecycle, including planning, scheduling, and coordinating releases across multiple applications and platforms.
• Supervises and controls the execution of end-to-end technology implementation activities, including Technology Operational Readiness, Implementation Strategy and implementation Checklist, requirements gathering, and coordination across technology and business teams.
• Establish and enforce change management policies, ensuring all production changes are properly assessed, approved, and documented, according to bank standards.
• Leads and participates in multiple projects or specific sections of small, medium and large-scale initiatives, supporting all participating units. Responsibilities include:
  • • Resource planning and scheduling
    • Detailed implementation planning
    • Monitoring project/release progress against planned objectives
    • Incident and risk escalation
    • Developing mitigation strategies
    • Participating in implementation control centers and post-implementation support.
• Organizes and leads meetings (workshops and/or walkthrough sessions) to ensure project outcomes are understood, achieved, for projects scheduling, risk assessments, issue resolutions, and status updates.
• Maintain a centralized release calendar and communicate release plans to stakeholders.

2. Change Control & Risk Management

• Attend Change Advisory Board (CAB) and Release Review Board (RRB) meetings and ensure all changes meet compliance, security, and audit requirements.
• Perform impact analysis and risk assessments for all releases and changes, mitigating potential disruptions to production systems.
• Ensure rollback and contingency plans are in place for all deployments.

3. DevOps & Automation and Code Deployments

• Collaborate with development, QA, Business, Business Support, Production Support and SRE teams to ensure environment stability and deployment readiness.
• Implement monitoring and alerting for release health and post-deployment validation.

4. Reporting & Metrics

• Provide regular reporting to senior management on release status, change volumes, success rates, and incident trends.

5. People Leadership & Continuous Improvement

• Foster a culture of collaboration, accountability, and continuous improvement.

Do you have the skills that will enable you to succeed in this role? 

• Bachelor’s degree in computer science, Engineering, Information Technology, or related field (Preferred).
• Advanced certifications preferred: ITIL Foundation/Intermediate, Certified Kubernetes Administrator (CKA), AWS/Azure DevOps Certification, SAFe Agilist.
• Advance understanding of functional operation of banking applications and interfaces, including Credit Card and Debit Card systems.
• Proven experience leading QA teams in Agile environments, with strong knowledge of Scrum, Kanban, and/or SAFe principles.
• Proven experience implementing CI/CD pipelines, automated deployments, and cloud-native solutions.
• Strong understanding of ITIL processes, regulatory compliance, and risk management.
• Expertise in tools such as Jenkins, GitHub Actions, Azure DevOps, Ansible, Terraform, ServiceNow Change Management.
• Strong understanding of production support processes, system reliability engineering, and DevOps practices.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
• We provide you with the tools and technology needed to create meaningful customer experiences
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
• Dress codes don't apply here: being comfortable does
• Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
• A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more!