Title:  Manager, Customer Profitability (Canadian Banking Finance)

Requisition ID: 216450

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager, Customer Profitability contributes to the overall success of Canadian Banking, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the Bank’s business strategies and objectives. The role will primarily be accountable for delivery of numerous management information as it relates to costs in support of business lines, customer profitability, channel profitability and product profitability. This role will have access to a wide range of data sources to uncover insights and support various business initiatives and will participate in various projects and initiatives to enhance Costing methodology and Customer profitability methodology. The position supports Sr. Manager, Customer Profitability and works with stakeholders including different teams under E.O. Finance, Canadian Banking Finance, Business Lines and various support areas. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Collaborate with business teams and other stakeholders to draw insights from key customer and financial data to establish trends, understand history and provide recommendations on Digital/other Channel Performance.
• Effectively work with large data sets, interpret complex issues, identify key factors to arrive at relevant and useful conclusions, and communicate the results with clarity.
• Investigate and become an expert in customer/product costing methodology and simplify existing processes.
• Product/Process/Methodology Reviews - Work with user and support groups to better align product and operational processes to the key business drivers underlying the cost model, and in the process, identify potential issues and recommend cost effective solutions.
• Continuous Internal Process Improvement - Improve the accuracy and the effectiveness of the Bank's cost measurement system within a deadline driven environment.
• Assist with the review of Customer Level Revenues, and volume data on an ongoing basis to ensure integrity of information
• Manage and prioritize multiple business initiatives, projects, and ad-hoc queries & analysis. 
• Provide reporting and analysis on key performance metrics to various stakeholders in retail, small business, product lines, channels, and other strategic groups.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• 5+ years of experience in some or all of: Banking, Reporting, Finance.
• Knowledge of retail banking products, financial and cost accounting principles would be an asset.
• Experience in working with and manipulating large data sets. Ability to simplify and summarize data in order to generate insights.
• Strong skills in Excel, Power Point and Word. Skill in access and PowerBI will be an asset.
• Ability to learn quickly. Flexibility is required to adapt to a wide variety of tasks & functions with changing demands.
• Strong problem-solving skill and have a flair for getting things done. 
• Proactive with strong communication skills. Good inter-personal skills to deal with cross-functional teams. 
• Excellent organizational and analytical skills with strong attention to detail. Ability to deliver with accuracy and completeness. 
• Self-motivated, independent, and able to work with minimal supervision.
• Curious and experimental mindset to drive innovation amidst uncertainty. 

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.

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Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.