Title: Manager, Credit Support

Requisition ID: 246263

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

About the Role:

We’re seeking a Manager, Credit Support to lead day-to-day execution across our Private Banking credit documentation function. You’ll oversee a team of Credit Support Officers, ensure high-quality loan documentation aligned with approved decisions, and partner cross-functionally to resolve complex execution challenges. This role is pivotal in translating credit approvals into accurate, timely, and compliant documentation, while identifying opportunities to improve processes, controls, and client experience.

In this role right for you? In this role, you will:

Team Leadership & Workflow Management

Manage, coach, and develop a team of Credit Support Officers (CSOs) responsible for loan documentation preparation.
Allocate workload, set priorities, and uphold execution standards to meet Private Banking SLAs.
Handle escalations from the Private Banking field through to completion and ensure clarity on requirements.
Review team tasks for accuracy and completeness within established guidelines.
Liaise with Legal, Compliance, GRM, ACE, and Banking teams on documentation and execution-related questions.
Provide coaching and feedback; participate in training program development and scheduling.
Act as a trusted subject-matter resource to ensure consistent policy interpretation and application.
Escalate priority issues to appropriate management as required.

Operational Strategy & Continuous Improvement

Identify opportunities to enhance the loan documentation process and reduce rework.
Proactively surface problems and risks prior to implementation.
Compile data, observations, and root-cause insights related to documentation errors, delays, and policy friction points.
Deliver structured findings and recommendations to the Senior Manager, Credit Support to enable enterprise process optimization, policy updates, and standardization.
Partner to pilot and implement improvements impacting workflows, controls, and execution quality.

Culture & Collaboration

Contribute to a high-performing, collaborative Head Office team with strong client service.
Build effective relationships across business lines and corporate functions.
Foster open, honest communication; actively participate in touch bases and team meetings.
Share knowledge and encourage new ideas and approaches.
Develop and execute a meaningful employee development plan.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Functional Competencies

Strong knowledge of Private Banking operations, sales environments, and credit underwriting processes.
Familiarity with the broad Wealth Management offering (e.g., Scotiatrust, Scotia Asset Management, ScotiaMcLeod) and International Private Banking.
Thorough understanding of systems supporting Credit Structuring and Private Banking.
Experience in Process Mapping/Business Architecture (including related tools/software).
Advanced business analysis, analytical thinking, and creative problem-solving skills.
Sound judgment with the ability to handle complex, non-standard issues.
Excellent written and verbal communication skills with the ability to interface across departments and external parties.
Superior time management and prioritization skills.

Experience & Credentials

University or Community College degree preferred.
Previous experience in Credit Structuring or Commercial Banking.
Strong understanding of lending policies, practices, and procedures.
Awareness of business trends and external factors (economic, technological, social, legal, political) affecting credit viability.
Fluently bilingual in English and French (verbal and written) is preferred.
Strong working knowledge of Power BI and strong PC skills.
Proactive, self-directed, and comfortable working independently and collaboratively in a team environment.

Working Conditions

This is a primarily office-based role with hybrid flexibility. The position involves extensive PC use for document preparation, and regular review of manuals, circulars, handbooks, and reports. You may encounter tight deadlines and service commitments across internal and external projects.

Why Join Us

Opportunity to lead a high-impact team within Private Banking.
Influence process and policy improvements using data-driven insights.
Collaborative environment with strong executive support for operational excellence.
Professional growth through leadership exposure and cross-functional partnerships.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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