Title:  Manager, Credit Control Effectiveness - Credit Risk Strategy, Canadian Banking

Requisition ID: 240207

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Credit Control Effectiveness - Credit Risk Strategy, Canadian Banking

Purpose

Contributes to the overall success of Canadian Commercial Bank. Reporting to the Senior Manager, Credit Control Effectiveness, the Manager, Credit Control Effectiveness supports the Commercial National Office in ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Reporting to the Senior Manager, Credit Control Effectiveness, the Manager, Credit Control Effectiveness, is responsible for participating and/or co-leading in the execution of assigned project reviews, ensuring Commercial Banking groups and/or teams are complying with credit and operational processes. 

You will be responsible to engage with various internal partners such as Commercial Banking 1A teams, GRM, BBO, Legal, Audit, etc. to understand processes and to clarify potential gaps. The intended outcome is to ensure process standardization and optimization across the Commercial Banking platform. 

Accountabilities:

Primarily responsible for providing effective challenge through reviewing and testing the design and operating effectiveness of Credit and Operation process in Commercial Banking. 

Support the team have regular communication with Banking and GRM teams to disseminate credit and operational process changes, compliance trends and coaching opportunities. This will be achieved by preparing presentation decks and/or leading portions of the meetings.

Provide support to process/project owners to ensure initiatives and process changes are implemented efficiently within audit, compliance and operational standards to minimize risk to the Bank.

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Credit and Operational Project Reviews:

•    Participate in assigned project reviews, ensuring scope of work is in accordance with approved plan and timing and budgeting is reasonable. 
•    Review and test various processes to assess if the design and operating effectiveness are appropriate. Assist the lead to diagnose the root cause of any findings through discussions with stakeholders, reviewing controls and assessing current systems.
•    Identify and drive efficiencies and process improvements.
•    Assist in preparing material for presentations to leadership and stakeholders outlining gaps, trends and material findings.
•    Ensure process are designed to appropriately to address risks while ensuring client-centric focus, with the ultimate objective to improve the client experience.
•    Respond to periodic asks from Senior Leadership for refinements or new areas of focus which may be specific to industries, new processes or regulatory changes.

Communication/Collaboration with Partners and Leadership:

•    Maintain regularly scheduled meetings with Commercial Banking and GRM teams to present recently identified gaps, themes, best practises as well as recent Audit findings and process changes.
•    Collaborate with Banking partners, BBO, GRM, Credit Controls and Portfolio Risk Management Group, etc. to determine the root cause of findings to identify the most effective solution. 
•    Support the team provide Sr. Leadership testing results quarterly to advise of trends, gaps and action plans. This will include contributing to the Commercial Core Risk Committee Deck. 
•    Work with the Performance Enablement, Credit Controls and Portfolio Risk Management Group and other business units as required to identify areas of training needs for various credit and operational processes.  Act as a subject matter expert and share information obtained from the testing which will be used by the training teams in the creation of effective training programs.

Project/Solutioning Support:

•    Work with partners to support process changes and the implementation of new/updated controls. 
•    Support Commercial Banking initiatives by providing insights and recommendations.
•    Work closely with partners to assess procedures for effectiveness and recommend amendments to improve credit and/or quality.

Issues Management & Audit:

•    Support the team ensure timely resolution of identified gaps. Manage and tracking resolution of gaps as well as escalating any delays or challenges.
•    Provide support to stakeholders on ongoing Audits and Audit Issues (e.g., input on potential issues, remediation, sharing results with Banking).
•    Work with partners to ensure self-identified issues are appropriate escalated and reported in the Bank’s Global Issues Management System (GIMS).
•    Maintaining an understanding of the external Audit / Compliance trends and best practices.

Other:

•    Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
•    Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
•    Champions a high-performance environment and contributes to an inclusive work environment. 

Education / Experience / Other Information:

•    Undergraduate degree required in Business / Commerce / Economics.  
•    3 - 5 years of progressive experience in Commercial Banking, Risk Management or Audit.
•    Solid understanding of Canadian Commercial Banking workflow processes and the differing information needs of both Credit and Banking units.
•    High proficiency with all MS Office (including intermediate to high proficiency with Excel and PowerPoint) products with the ability to complete a variety of specific analyses concerning a range of topics, quickly and efficiently, and on an ad hoc basis.
•    Strong knowledge of systems such Salesforce, nCino, Precision Lender, CreditLens,
•    Highly organized and analytical with strong problem solving and project management skills.
•    Demonstrated ability to propose and execute solutions to new developing requests.
•    Strong oral and written communication skills, including presentation, facilitation, influencing and negotiation skills.
•    Ability to work under tight deadlines with competing demands and priorities.
•    Ability to work effectively with stakeholders at all levels of the organization and deliver messaging on key initiatives to senior leadership.
•    Fluent in French is a strong asset

Working Conditions:

•    Work in a standard office-based environment in Toronto Ontario; non-standard hours are a common occurrence.
•    Normal sensory attention is required. In order to provide a high level of customer service, prompt and timely responses to partner and team requests is required. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.