Title:  Manager, Collections Strategy & Analytics

Requisition ID: 239585

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The mandate of this role is to develop and implment collection strategies that helps reduce delinquencies, imporve collection effetiveness and efficiency. Innovate new ideas to run champion challenger that lower PCL and write-offs. Executive reporting and monitoring of collection strategies for retail and small business unsecured and secured portfolios. Partner with internal and external stakeholders to understand the opportunities and working with data to develop an actionable insight. Act as a 2nd Line oversight of all the Collections contact strategies.

In this role, you will develop and monitor key performance indicators of secured and unsecured portfolio scrutinized through different lenses.

The incumbent will work in close collaboration with our partners in collection operations to ensure credit strategies are implemented without production defect and along with business line partners to ensure business strategies are consistent with the Risk Appetite Framework.

Accountabilities

1. Lead the development, implementation, monirtoring and optimization of collection strategies, by:

• Continous improvement of collection strategies from a credit risk perspective, leveraging risk technology and adhering to global collections policy and operational guidelines
• Deliver on analytics porjects that provide actionable insights to improve collection efforts and recoveries by understanding customer
• Ensuring all credit risks associated with collections are understood and quantified when assessing policy changes and/or designing collection strategies; with effective management reporting, across all components of collections (People, Data, Process, Technology, Strategy, Control Quality and Vendor Management) across the Bank
• Provide oversight of collection efforts by developing performance reports and early warning triggers
• Articulate compelling recommendations on complex subjects to senior management

2. Lead initiatives to strengthen the Collections risk and operational effectiveness and efficiency. Continually champion new growth opportunities which lend themselves to the Bank’s goal of improving productivity, enhancing service and reducing costs, by:

• Promoting the reengineering of processes to lower losses, improve dollars collected, improve productivity and reduce costsCredit Strategy Implementation
• Drive continuous improvement in strategy effectiveness and existing processes under a test/control framework to help drive objective, evidence based decisions that improve profitability
• Continually challenging the 'status-quo' through innovation

3. Support Business Line Initiatives/projects

• Represent Risk's point of view and liaise with the stakeholders (operations, product owners, collections, technology, governance) throughout the organization to listen actively, communicate, and explain risk measures clearly and as appropriate identify, evaluate, and address credit risk that arises from the development, deployment, interpretation, and maintenance of collection strategies 
• Support GRM effective challenge function, ensure Credit Risk Proposals are supported with strong financial and quantitative analysis, credit risks are effectively assessed and measured. Conduct in-depth analysis on special programs, support policy enhancement
• Prepare and assess credit risk proposals and providing Senior Management with sound recommendations for changes to core policies, regulations and major business initiatives and portfolio level decisions that require GRM’s authorization. This includes assessment of new pilots or pilot extension or program renewals, etc. 
• Support investigations and solutioning for questions/findings from OSFI and Internal Audit in an appropriate /acceptable timeframe.

Requirements

• A minimum of five years with an organization focused on improving the customer experience and  automating processes, with a proven track record using analytical tools to conduct data analysis and generate business insights
• Proficiency in programming and/or database programs (SAS, SQL, Python) and other analytical tools (Power BI)
• Project management and leadership skills to prioritize manage and implement a variety of competing initiatives, on a concurrent or staggered basis
• Excellent communication and written skills complemented with analytical & problem-solving skills consistent with the ability to identify key issues from a broad range of alternatives as well as recommend optimal solutions for various situations
• Knowledge of credit scoring and risk assessment as well as portfolio management and behaviour scoring to maximize the effectiveness of existing technology in providing competitive and effective policies that respond to the credit needs of our customers
• Prior experience in a credit risk or collection strategies is preferred       

Education and Other Requirements

• Must have a University degree in relevant STEM discipline (Science, Technology, Engineering and Mathematics) or a Master degree in business, statistics, economics, mathematics, management sciences or analytics

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.