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Title:  Manager, Collections Analytics and MIS (North York Or Ottawa)




Requisition ID: 68890


Join the Global Community of Scotiabankers to help customers become better off.


As the Manager, Collections Analytics & MIS, you will contribute to the overall success of the Canada Collections ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. You will ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.


What will you do in this role?

  • Provide actionable insights to improve portfolio and collections performance. This includes providing customer segmentation, portfolio reporting and monitoring, strategy performance assessment, operational dashboards, as well as loss and delinquency performance. The manager closely monitors operational KPI’s to ensure consistency in execution & trends, identifying root causes for performance fluctuations. 
  • Manage data analysis requests.  This involves gathering of business requirements from stakeholders, determining data sources, analyzing data, confirming findings and presenting results to key stakeholders, while meeting stakeholder expectations
  • Ensure integrity of data used for analysis, reconciling data sources and developing quality checks as part of the analysis development process. Be familiar with reporting definitions between data sources to be best positioned to understand reporting variability. Addressing data anomalies and creating resolutions to correct where necessary.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk
  • Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.


Do you have the skills that will enable you to succeed?

  • 3+ years’ experience in Analytics or MIS/Reporting
  • Experience with analytics tools such as: SAS, SQL, Python, Tableau, PowerBi
  • Proficiency with MS Office (MS Access, MS Word, MS Excel - pivot tables,  MS PowerPoint)
  • University degree in a quantitative or business discipline (engineering, math, economics, etc.) or comparable work experience
  • Curious mindset, looking to create efficiencies
  • Interpersonal skills, with an ability to maintain strong and influential relationships with business area managers and executives. 
  • Presents and articulates views clearly and convincingly without overwhelming the audience with data.
  • Strong attention to accuracy and detail, able to work independently through obstacles.
  • Knowledge of Retail Credit Products is an asset
  • Knowledge of Collections or Fraud processes and systems is an asset


What’s in it for you?

  • The opportunity to join a forward-thinking company surrounded by a collaborative team of innovative thinkers
  • A great opportunity to leave your “stamp” as we are undergoing a multiple of exciting and forward thinking initiatives
  • A rewarding career path with diverse opportunities for professional development
  • Internal development to support your growth and enhance your skills
  • An organization committed to making a difference in our communities– for you and our customers
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!


This position is located at Wynford Drive, North York or Walkley Rd, Ottawa.




Location(s):  Canada : Ontario : North York || Canada : Ontario : Ottawa 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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