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Title:  Manager, Collection System Implementation




Requisition ID: 69746


Join the Global Community of Scotiabankers to help customers become better off.


As the Manager, Collection System Implementation, you will be responsible for the delivery of the quarterly Computer Assisted Collection Systems (CACS) maintenance releases and on demand table maintenance requests to support the collection of Retail and Small Business delinquent accounts. You will support the integration design of new products, services and collection system technology at the direction of the Senior Manager, Collection System Implementation.



Business Strategy/Plan/Growth/ Execution - Contributing to the development of the short and long term business plans for the National Collection Centre & Special Accounts Centre by:

  • Working together with the Senior Manager, Collection System Implementation as a direct liaison and represents the Collection System to its partners in Technology and Operations.
  • Collaborating with NCC teams and GRM to develop and prioritize business requirements for requests for change.
  • Raising Change Requests with Collection System vendor at the approval of the Senior Manager.
  • Design, test and implement table maintenance changes and system enhancements to the collection system. 
  • Overseeing the QAT test execution by reviewing test plans and results for incorrect test scripts or insufficient test scope. Also, the Manager, Collection System Implementation is responsible for reviewing and addressing any defects raised by the QAT test leads.
  • Managing the change management intake process and works together with the Senior Analyst, Collection Systems to ensure that sufficient documentation is retained. The Manager, Collection System Implementation will also provide status updates to all stakeholders regarding scope evaluation and cost estimates.


Operational Effectiveness/ImprovementEnsure  the delivery of best-in class customer service fostering an environment that promotes agile, flexible and timely operational efficiencies, while mitigating the bank’s risk  by:

  • Identifying and assessing opportunities to streamline processes or ineffective procedures regarding change management procedures or configuration design and replace with a more efficient customer centric processes and procedures that will enhance customer experience.
  • Working closely with various teams at the NCC to identify new requirements and recommend process and system enhancements. 
  • Assisting the MIS team in understanding the data that is produced in the CGI EDW extract and also identify gaps in available data and making recommendations to the expansion of extract layout or investigating with source applications to determine if data is available to be mapped into CACS or linked through datamart tables.


Leadership/Team MembershipContribute to the effective functioning of the team by:

  • Actively participating and/or contributing to coaching sessions, touch-bases and team meetings.
  • Actively participating in consultations with partners and takes initiative in identifying process enhancements that drive increased efficiencies within the unit as a subject matter expert for the collection system.
  • Participating in meeting the Bank’s regulatory financial reporting.
  • Acquiring and maintaining a good knowledge of an assigned department functions, processes and operating procedures.


Relationship Management - Build relationships with internal and external partners by:

  • Establishing, building and maintaining relationships with key stakeholders and  departments within Canadian Banking and other areas of the Bank;
  • Collaborating on and developing proposals including project deliverables while ensuring adherence to quality standards;
  • Working with a diverse working group, with varying expertise and job levels; and Building good working relations with vendors and technology partners, as applicable.



What we’re looking for

  • Post-Secondary education completed or equivalent experience with a minimum of 3 years of relevant operations experience such as branch operations environment or application/production support.
  • Experience leading the change management work stream on projects that are complex change initiatives impacting one or more elements of people, process and technology simultaneously
  • Experience is system administration is strongly preferred
  • Ability to explain complex technical concepts to non-technical individuals.
  • Proven experience in successfully implementing change through best practice change methodologies
  • Demonstrated leadership and ability to work autonomously or collaboratively
  • A sound knowledge of financial retail and small business products and policies.
  • Highly developed interpersonal communication style; self-starter with the ability to balance multiple projects and priorities and work with others towards a common vision.
  • Accurate and thorough investigative skills
  • Effective and proven relationship building, strategic influencing and change leadership skills.
  • Thorough time management skills in order to satisfy the needs of a large client group.
  • Knowledge of Quality Assurance Testing principles is an asset.
  • Strong business analysis skills and requirements documenting experience.


This position is located at Wynford Drive, North York



Location(s):  Canada : Ontario : North York 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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