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Title:  Manager, Channel Management Borrowing




Requisition ID: 104243

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.




Contributes to the overall success of the Channel Management & Capabilities Team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Key Accountabilities 


•    Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.


•    Leads the adoption, integration, and support of Customer Growth and Product programs through BNS non-digital Banking channels, across all retail products including deposits, investments, D2D, credit cards and unsecured lending initiatives/products/programs. 


•    Produce customer-driven communications, advice-driven training programs, lead management plans, channel engagement activities and sales tools in support of Retail Customer Growth initiatives, addressing unique channel needs and ensuring flawless execution.


•    Based on priority products, initiatives, regions and calendar, generate focus to deliver impactful actions and results; formulate channel plans in partnership with ASE & Contact Centre and other relevant stakeholders.


•    Monitor and measure program and business line performance, to uncover opportunities and guide channel leadership to remedy problem areas.


•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.


•    Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 


•    Champions a high performance environment and contributes to an inclusive work environment. 


Education and Other Requirements


•    Undergraduate degree (or equivalent diploma) required; graduate degree an asset

•    3+ years of experience in Channel Management, Channel Marketing preferred

•    Comprehensive knowledge and understanding of banking operations and processes, or relevant experience

•    Strong problem solving, conceptual thinking and financial analysis skills

•    Thorough knowledge of the Canadian banking financial services marketplace, customer segments, and the Bank’s relative competitive position within those market areas

•    Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization

•    Excellent written and oral communication skills


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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