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Manager, CRM System Support (Bilingual - Spanish)

Date: Jan 10, 2019

Location: Toronto, ON, CA

Company: Scotiabank



Requisition ID: 49454


Join the Global Community of Scotiabankers to help customers become better off.

Job Purpose

Contributes to the overall success of the GFT - IB CRM System Support team providing hands-on mantainance of the Customer Relationship Management platform supporting IB Retail CRM and BI teams for Caribbean and Central America. Ensures successful delivery of the Reporting and Analytical BI platform by implementing technical design, data modeling, ETL and specific data processing to business units across International Banking.


Key Job Accountabilities

  • Delivers on the Division’s CRM Strategy through the continuous enhancement of CRM Analytical models, BI and reporting platform with a focus on data presentation including changes to data models and security tailored to specific business requirements for reporting and analytics. Understands the business direction of the IB Retail CRM and BI team
  • Maintains Division’s CRM technology through design and development of specific extraction, transformation and loading (ETL) processes, dimensional data models and BI presentation objects. Provides the direct technical support, administration and troubleshooting over the execution of the BI production data cycles and reporting meta data
  • Proactively provides value-added CRM solutions to the user community, English and Spanish speaking country sites through the delivery of timely updates to data analytical processes and reporting. Designs and implements data loading solutions – involving multiple data sources with complex dependencies and multiple stakeholders/business partners across geographies
  • Provides advice and counsel in the form of day-to-day technical support to IB Retail CRM and BI teams engaged in reporting and data analysis as well as to other members of the GFT - IB CRM System Support team


Skills, Experiences and Functional Competencies

  • Proven interpersonal, analytical and problem solving skills with experience in banking industry MIS practices
  • Sound Technical knowledge and effective communication skills (preferably in Spanish and English) to deal with the major IB units effectively
  • Working knowledge of Microsoft productivity tools, data warehousing concepts and Agile work planning
  • Strong knowledge of analytical tools Power BI and/or Tableau and/or QlikSense, Microsoft Analysis and Reporting Services
  • Solid understanding of PC/SAS, MS SQL Server RDBMS and SSIS as well as ETL and dimensional modeling is required
  • Team player with effective team behaviours and strong dedication to high standards of customer service


Education and Other Requirements

  • The incumbent will have a degree or equivalent in computer science, statistics, or mathematics.
  • Minimum of 5 years of experience in the delivery of CRM and/or BI solutions

Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Job Segment: Information Systems, Technical Support, Bank, Banking, Technology, Bilingual, Finance

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