Title:  Manager, Business Support

The Manager, Business Support will support achieving CID&A’s mission to transform the Bank into a data-centric organization through well governed data, innovative analytics, and impactful customer insights.  You will track and report on the remediation of CID&A IT risk/audit issues and controls gaps. You assist the team to provide risk oversight for vendor and contingent worker contract management, and to support CID&A managers ensuring compliance with Third Party Risk Management requirements. 

Is this role right for you? 

• Use management skills to coordinate, track progress and report on the progress of risk and issue remediation activities. 

• Conduct analytical work to translate risks into actionable remediation activities, including leveraging data analytics tools to identify trends and areas of concentration of risk. 

• On-going monitoring and tracking of issues raised by (second line), Internal & External Auditors, and Regulators, and assist risk owners to ensure remediation is completed within pre-defined timelines and risk is addressed appropriately 

• Support the Senior Manager in working up with initiative owners to build their capability to effectively manage contacts and licenses within the frame work of the risk management  frameworks 

• Support planning oversight and execution for the for the contract management lifecycle 

Do you have the skills that will enable you to succeed in this role? 

• Post-secondary degree with 4+ years of progressive experience in strategic business analysis, program & project management, as well as process improvement
• Comprehensive knowledge of enterprise-level initiatives, regulatory programs, and operational excellence

• You have solid communication (verbal/written) skills  

• You have demonstrated ability to effectively coordinate projects and remediation activities in a complex organization dealing with risk owners across teams. 

• You possess strong problem-solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions and approaches necessary to resolve high-level, complex problems. 

• You have experience with compliance, audit and or risk management functions 

• You have demonstrated good ability to prioritize tasks and meet deadlines 

Accountabilities 

• Manage Talent programs like Velocity and Drive to attract, develop, and retain high-potential talent, including young talent and internship/early-career programs. 

• Partner with Finance and Resource Planning teams to ensure Contingent Worker Management aligns with organizational targets and strategic goals Lead the monitoring of compliance of contractual obligations of CID&A contracts,  

• Oversee Third Party Contracts to ensure compliance with contractual and policy requirements 

• Drive the establishment of organizational Anti Bribery and Anti Corruption programs with polices, communication and training 

• Support the development, testing and maintenance of CID&A’s Business Continuity Plan