Title:  Manager, Business Banking Credit Cards

Purpose 

The Manager, Credit Cards – Business Banking is responsible for supporting the strategy, management and ongoing growth of Scotiabank’s Business Banking credit card portfolio. This role works closely with internal partners across Product, Sales, Marketing, Operations, Legal, Compliance, Risk, Technology and Client Experience to deliver customer-focused card solutions, support product launches and enhancements, strengthen portfolio performance, and ensure initiatives are executed in alignment with business priorities, regulatory requirements, internal policies and procedures. 

The successful candidate will help advance the Business Banking credit card growth by combining strong product management discipline, analytical thinking, stakeholder management and execution excellence to support small business clients and frontline teams across Canada. 

What You’ll Do:

• Lead and support the development, execution and ongoing management of Business Banking credit card products, including new product launches, product enhancements, pricing changes, value proposition updates and portfolio optimization initiatives. 

• Partner with cross-functional stakeholders to deliver initiatives end-to-end, including requirements gathering, governance, legal and compliance review, operational readiness, technology delivery, communications, training, launch planning and post-launch monitoring. 

• Monitor portfolio performance, client behaviour, market trends and competitive positioning to identify opportunities that support profitable growth, client primacy and improved advisor/client experience. 

• Develop clear business cases, leadership updates, executive summaries, presentation materials and recommendations to support decision-making and initiative prioritization. 

• Support frontline enablement by creating and maintaining product resources, job aids, FAQs, training materials, newsletters, talking points and sales support materials that help advisors position card solutions confidently. 

• Coordinate updates to internal and external collateral, including product pages, disclosures, welcome package materials, Business Banking resource pages, application flows and related operational documentation. 

• Work with Legal, Compliance, Operational Risk, Audit and other control partners to ensure business credit card products and related communications meet regulatory, policy and governance expectations. 

• Manage issue resolution and remediation activities as required, including root cause assessment, stakeholder coordination, management action plans, communications and status reporting. 

• Support campaigns, offers and acquisition strategies in partnership with Marketing, Analytics, Sales Effectiveness and channel teams to drive awareness, engagement and card acquisition. 

• Build strong working relationships across Business Banking, Canadian Banking, Cards, Operations, Technology and frontline partner teams to deliver results in a matrixed environment. 

Accountabilities:

• Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. 

• Supports the execution of business strategies, plans and initiatives in compliance with governing regulations, internal policies and procedures. 

• Contributes to the development and maintenance of controls, processes and documentation to support effective product governance, risk management and operational execution. 

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 

• Creates and maintains strong stakeholder relationships to support timely delivery, clear communication and alignment across initiatives. 

• Actively pursues effective and efficient operations while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations related to operational, compliance, AML/ATF/sanctions and conduct risk. 

• Contributes to an inclusive, high-performance work environment by using a collaborative approach, sharing knowledge and supporting team priorities. 

What You Bring:

• Strong understanding of banking products, preferably credit cards, payments, lending or small business financial solutions. 

• Experience in product management, portfolio management, project delivery, strategy, marketing, operations, risk, compliance or a related banking function. 

• Strong analytical skills, with the ability to interpret data, identify trends, assess business implications and translate findings into clear recommendations. 

• Excellent written and verbal communication skills, including experience preparing executive-level updates, presentation materials, business cases and stakeholder communications. 

• Strong project management and execution skills, with the ability to manage multiple priorities, coordinate cross-functional workstreams and deliver within tight timelines. 

• Demonstrated ability to influence, collaborate and build trust with stakeholders across different teams and levels of the organization. 

• Strong attention to detail, particularly when reviewing customer-facing materials, disclosures, terms and conditions, training content and operational documentation. 

• Comfort working with ambiguity, solving problems and driving work forward in a complex, matrixed environment. 

• Knowledge of regulatory, compliance, operational risk and control considerations in financial services would be an asset. 

Education / Experience:

• Post-secondary education in business, finance, marketing, economics or a related field, or equivalent work experience. 

• 3 to 5 years of progressive experience in banking, financial services, product management, portfolio management, strategy, project delivery or related functions. 

• Experience supporting product launches, campaigns, process changes, customer communications, governance activities or frontline enablement would be an asset. 

• Proficiency with Microsoft Office, including PowerPoint, Excel and Word; experience with data analysis, reporting tools or business intelligence platforms would be an asset.