Title:  Manager, Business Analyst - Tangerine

Requisition ID: 221872

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.
 

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!
 

What you will be doing:
 

The Manager, Business Analyst primary role is responsible for the implementation, administration and support of Tangerine's Business Analysis Community of Practice. The Manager, Business Analyst will have involvement across the entire portfolio of initiatives (in different aspects of Delivery Framework specifically Agile or Hybrid) and guides their overall requirements delivery of high level business solution approach. The incumbent will work across technology and business, driving the execution delivery of requirements gathering, business processes mapping, processes re-engineering, and will provide support in facilitating business and technology collaborations for continuous improvement of end-to-end service delivery. The Manager, Business Analyst will also drive and oversee the process of specifications refinement as required to support the delivery of Tangerine technical solutions requirements. The Manager, Business Analyst possesses broad technical knowledge of technology services, interdependencies between processes and how technology services are provided internally within the business unit or for business clients accessing those services while considering business implications of application to the current and future business environment. The Manager, Business Analyst will report directly to the Senior Manager of Business Analyst in the Marketing & Digital Product Experience (DPX) Department.
 

Is this role right for you? In this role you will:
 

• Work with the Scrum Masters/Product Owner, Technology Owner as well as Project Owner/Sponsor/Manager and Channel Heads in outlining product roadmap, vision and /or scope.
• Provide management oversight to stakeholder requirements and the delivery of relevant information, documentation and artifacts to stakeholders.
• Overall execution of the preparation, completion and compliance of business requirements based on business needs.
• Monitor the execution of delivering requirements to ensure they are in accordance with Business Analysis Best Practices
• Oversee and streamline Business Analysis Logistical and Administrative activities in support of the Operational Model
• Provide support to work-streams in challenging situations (resource / release challenges, cross-team communication)
• Oversee requirements elicitation activities including interviews, document analysis, requirements workshops, surveys, user acceptance criteria specifications, use cases, scenarios, business analysis and workflow analysis.
• Work with the Core Delivery Teams to identify, anticipate, assess, manage and resolve issues and risks related to requirements' activities and deliverables.
• Work collaboratively with Business and Technology staff to develop and maintain thorough knowledge of product, system and process capabilities, ensuring precise communications between technology and stakeholders, technical compatibility and user satisfaction.
• Serves as the conduit between the business, external vendor and technology through which requirements flow.

Do you have the skills that will enable you to succeed in this role?  We'd love to work with you if you have:
 

• 10+ years of demonstrated experience in complex high-volume, customer-oriented business environment, with at least 5 years in managing teams or projects
• Comprehensive and working knowledge of both Software Development Lifecycle (SDLC) methods specifically Agile or hybrid
• Extensive experience with aligning stakeholders and communicating information that enables leaders, teams and stakeholders to have transparency on the underlying issues and potential solutions in varying settings including workshops, small group sessions or one-on-one meetings
• Expertise in business analysis as well as project management disciplines/protocols (IIBA / PMP certification is an asset)
• Solid knowledge in product and service linkages, interfaces and interdependencies among core applications systems
• Effective leadership skills, logical thinker, step oriented problem solving both proactive and reactive
• Able to work independently with focus on time management to meet deadlines
• Ability to deliver seamless execution whether on-site or remote
• Very strong organizational sense and effective time and priority management with a sense of urgency
• Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts and ability to negotiate (able to express oneself clearly and concisely both verbally and in writing) effectively to manage delivery and coordination of complex activities
   

What’s in it for you?
 

• You’ll be part of a diverse, collaborative, innovative, and high-performing team
• We offer a competitive rewards package
  • Performance bonus, Share Ownership Program, and Pension Plan Matching
  • Health Benefits from day one!
• Office perks: free healthy snacks (chocolate is healthy, right?) subsidized on-site cafeteria and parking
• You will enjoy work life balance, team events, and opportunities to volunteer in the community.
• Your career matters! You’ll get access to various training resources to enhance your skills and knowledge.
   

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.