Title:  Manager, Business Acceptance - Canadian Commercial Banking Credit & Business Controls (Toronto)

Requisition ID: 245289

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Manager, Business Acceptance, Canadian Commercial Banking Credit & Business Controls

Purpose

Contributes to the overall success of Canadian Business Banking’s adherence to Client Due Diligence (CDD), KYC standards and document review in Canadian Business Banking ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted follow governing regulations, enterprise policies and business procedures.

The Manager will work closely with a team of Analysts and is responsible for the accuracy and integrity of the client due diligence process (KYC) including the review of the CPI (client profile information) and all other associated/relevant documentation for new and existing customers at onboarding and client refresh.

    
Accountabilities:

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Ensure the accuracy and integrity of all CPI and KYC/AML documentation, data, and information by:

•    Keeping KYC/AML knowledge current
•    Maintaining a thorough knowledge of the KYC and CPI documentation requirements
•    Ensure the KYC/Client Profile Information documentation is complete and accurate to maintain data integrity of the Bank’s source systems
•    Champions a high-performance environment and contributes to an inclusive work environment
•    Manage the completion of KYC refresh documents in line with established processes and procedures
•    Prepare management reporting such as productivity reporting and information gap analysis to rebalance workloads and share best practices
•    Be flexible to manage tight deadlines and changing priorities that must be accommodated from time to time
•    Maintaining a good understanding of the Commercial Banking business unit’s products and services
•    Manage team huddles to resolve issues and raise concerns impacting timely remediation of accounts and onboarding of new commercial connections
•    Assist with escalated issues and/or concerns immediately to ensure they are addressed in a timely manner
•    Working with Relationship Managers, Business Service Centres (BSC) and the necessary Bank partners to gather the necessary information as required.

Minimize the Bank’s exposure to risk:

•    Ensure the team adheres to all regulatory activities and guidelines including Privacy, Anti Money Laundering/Anti-Terrorist Financing and Know Your Customer policies
•    Ensure the team adheres to the Guidelines for Business Conduct and all guidelines for the storage, access, and delivery of client/Bank documents
•    Ensuring authentication of clients prior to the release of information
•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
•    Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
•    Champions a high-performance environment and contributes to an inclusive work environment.
•    Accurately identify higher-risk industries/individuals (e.g., PEPs, Sanctions etc.) during Refreshes, new Client Onboardings or Remediations and escalate through the proper channel when necessary.
•    Provide guidance as needed when reviewing alerts (e.g., Name Screening, Media Search, Demarkets) for Commercial Business Units and dispositioning the alerts promptly and accurately.

Contribute to the overall business objectives of Commercial Banking:

•    Working closely with the Canadian Banking AML Team to complete KYC/AML remediations of existing commercial portfolios, if required within established timelines.
•    Maintain an accurate log of information gaps for training purposes and establishing best practices.
•    Assist with ensuring the department is taking responsibility for and ensuring successful KYC/AML of new & existing clients by effectively partnering with Relationship Managers, BSC and EDDU.
•    Provide superior service and support to the business units as an AML subject matter expert.
•    Ensure department is conducting detailed document reviews for CPIs and supporting documents if necessary - ensuring all documentation meets the specifications stipulated by the Bank’s Enterprise Wide Know Your Client Policy.

Effectively manage and develop within the department:

•    Leads and drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
•    Manages and distributing workloads evenly between team members to ensure SLAs are met;
•    Assist with providing knowledge sustainment by conducting training and skill building sessions for the department
•    Provides assistance with the co-ordination and implementation of training programs as they relate to the identification of prospective business and product knowledge
•    Being tolerant, offering objective, sensitive, supportive feedback to develop employees to their full potential.
•    Leads and drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
•    Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance and AML.

Reporting Relationships:

Primary Manager: Senior Manager, Business Acceptance
Direct Reports: Quality Assurance Analysts
         

Education / Experience / Other Information: 

•    Post Secondary Education in Business or other related discipline
•    Bilingual English / French highly preferred
•    Experience working in a high volume team environment as a part of the team in a Financial Institution
•    People Management experience required: Experience managing an operational team highly preferred
•    Thorough knowledge of the Bank’s KYC and AML policies & procedures
                                    

Working Conditions:

•    Work in a standard office-based environment (downtown Toronto); non-standard hours are a common occurrence.
•    Infrequent travel may be required

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.