Title:  Manager, AML Program and Regulatory Initiatives - Toronto, ON

Requisition ID: 254499 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Controls & Monitoring at the Global Client Experience Centres (GCEC) in Canada and International Canadian Banking support sites in Mexico, Colombia and Dominican Republic ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted follow governing regulations, internal policies, and procedures.

Is this role right for you? In this role, you will:

• Champions a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Responsible for the management and support of Regulatory and Governance Programs including Anti-Money Laundering Program (AML) & Authentication This includes evaluating and adjusting the strategy to support the AML & Authentication operations at the Client Experience Centres while ensuring compliance with the AML and Authentication policies and procedures
• Manage and coordinate all Client Experience Centre activities related to the Authentication Program:
• • Ensure GCEC Authentication Process (end to end) contains the necessary controls to protect clients and the Bank.
  • Support and track Authentication related initiatives and process improvement activities, including resolution of issues from reviews
  • Complete the annual Authentication Process Review for the GCEC.
• Manage and coordinate all Client Experience centre activities related to the AML Program:
• • Pursue effective and efficient operations to ensure the adequacy, adherence to and effectiveness of day-to-day business controls.
  • Act as the key relationship manager with EDDU, FIU and AML Risk; respond to inquiries in a timely manner and manage all escalations as per pre-determined procedures.
  • Work with internal business unit stakeholders to ensure new AML requirements are translated into accurate policy, process and systems changes to meet guidelines.
  • Ensure that all Client Experience Centre sites are compliant with AML regulations, as well as the Scotiabank AML/KYC Operating Handbook.
  • Take the initiative to continuously acquire relevant knowledge and skills to discharge the AML responsibilities, including supporting New Initiatives Risk Assessment (NIRA) process.
  • Review annual testing of in-scope AML-related controls and develop remediation plans, if required.
  • Annually refresh the training program focused on increasing AML awareness and knowledge sustainment with frontline staff.

• Produces and publishes value-add reports to help the contact centre leadership team manage AML, Global Sanctions and Authentication risks.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk, Global Sales Principles and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, Global Sales Principles Framework and the Guidelines for Business Conduct
• Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

Required:

• Undergraduate university degree in related discipline and/or minimum 3-5 years related work experience
• Excellent problem solving, investigative and analytical skills
• Strong influencer, coach and relationship manager
• Sound judgement and a keen attention to detail
• Ability to work independently and within tight deadlines
• Ability to prioritize and work on multiple projects concurrently
• Ability to quickly adapt to unforeseen changes in priorities and initiatives
• Proficient in Microsoft Office – Word, Excel and PowerPoint

Preferred:

• Branch and/or Client Experience Centre experience
• Certified Anti-Money Laundering Specialist (CAMS) designation
• Experience reviewing calls from a compliance and/or quality assurance perspective
• Bilingual skills (English/French) both written and spoken
• Relevant experience in internal controls, risk management and/or compliance

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.