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Title:  MIS & Data Analytics, Global Contact Centres - Summer 2022 Co-op




Requisition ID: 138786

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



MIS & Data Analytics, Global Contact Centres Co-op



Summer 2022 (May to August)




Why work for Scotiabank?


Scotiabank is a leading bank in the Americas. We are powered by our 97,000 high-performing teammates who make a real difference across the globe as a leading provider of advice, products, digital experiences, and financial services.


This is a place where you’ll get to learn and develop your skills, while being recognized for your hard work. At Scotiabank, we’re passionate about bringing our whole selves to work, allowing us to create inclusive work environments for everyone to enjoy.




Who We Are:


Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals.  We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.



Your Work Term At-A-Glance:


  • Create ongoing Executive-level reporting / dashboards by consolidating financial, customer experience, and operational performance for all Contact Centres globally.
  • Analyzing data on consolidated results; to identify opportunities for improvement in alignment with Global Contact Centre’s initiatives.
  • Oversee the timely collection of financial and operational data from business and support groups.
  • Design and implement processes to generate reports in a more efficient manner.
  • Collaborate with key stakeholders (internal and external) to fulfill Executive requests for ad-hoc reporting, ensuring accuracy of information, and identifying efficiencies

Throughout your term you’ll also have access to skill-building modules, as well as challenging work-integrated learnings - all of which come together to create a stimulating environment where you will have the chance to thrive. We want you to be a sponge and take it all in, bring your great attitude, always be authentic, and own every opportunity that comes your way. This is your time to shine.



This role is for you if you are/have:

  • Working towards a post-secondary degree in a business-related discipline or quantitative field (2nd year+)
  • Highly motivated and organized individual, looking to gain experience in an analytical, reporting, and process improvement role.
  • Strong data analytics skill set required. Experience with financial analysis and reporting an asset.
  • Ability to demonstrate a strong attention to detail ensuring accuracy of data collection and reporting.
  • Advance knowledge of spreadsheets (Microsoft Excel) is a requirement. Experience in Microsoft Power BI an asset
  • Knowledge of databases an asset (including SQL).
  • Ability to develop and maintain strong business relationships and collaborate with various teams and divisions.
  • Demonstrate strong interpersonal and communication skills to work effectively with various levels of management, across organizational lines, and international offices.
  • Spoken and written fluency in Spanish would be an asset.



How do I Apply?


For students, we believe evaluating you through relationships over resumes, and are focused on learning about who you are and what you’re interested in to uncover your true potential.  In short, we don’t believe resumes will provide us with an accurate depiction of what you’re truly about in order to properly assess your potential.  Instead we want to get to know YOU and hear about the experiences that have shaped you. We know… this might sound crazy but we do not want you to submit your resume instead we ask that as part of your application, you complete the below:



1) Complete your PLUM Profile here


2) Complete a very short one-way video interview by clicking here (if you have already done this, you don't need to do it again)


3) Apply to the role through our career site! When the application asks for your resume, please attach a screenshot of your PLUM and your most recent transcript. We have full access to your entire profile from PLUM, but this is a great reminder to complete it.  




Note: You do not need to complete your PLUM profile or video interview multiple times if you are applying to multiple positions.  Also, we have full access to your entire profile from Plum and won’t use the screenshot but it’s a great reminder for each of you to have completed it.

We thank you all for your interest in Scotiabank!  However, only those selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs




**In order to be considered for student opportunities at Scotiabank and/or Tangerine, you must submit your PLUM Assessment and Video Interview. **



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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