Title:  Lead Business Analyst

Requisition ID: 256503 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

We are seeking an experienced Lead Business Analyst to provide strategic leadership and oversight for the production support of critical investment management applications, including Charles River and related technologies. This role is accountable for ensuring platform stability, effective incident management, and continuous operational improvement, while leading and mentoring a team of Business Analysts responsible for day-to-day production support activities.

The Lead Business Analyst serves as the primary escalation point for complex production issues, drives root cause analysis and remediation strategies, and partners closely with technology, operations, compliance, and business stakeholders to ensure reliable and compliant system operations.

Is this role right for you? In this role you will:

Production Support Leadership

• Own overall production support outcomes for assigned investment management platforms, ensuring system stability, availability, and operational resilience.
• Act as the senior escalation point for high-severity incidents, complex defects, and cross-system issues.
• Oversee incident triage, root cause analysis (RCA), and remediation planning, ensuring timely resolution and prevention of recurring issues.
• Establish and enforce production support standards, processes, and best practices across the Business Analysis team.

Team Management & Oversight

• Lead, coach, and manage a team of Business Analysts responsible for day-to-day production support activities.
• Provide direction, prioritization, and workload management for BA resources supporting incidents, enhancements, and operational initiatives.
• Review and validate analysis outputs, RCA documentation, and stakeholder communications produced by Business Analysts.
• Support performance management, skills development, and knowledge transfer within the BA team.

Stakeholder Engagement & Communication

• Serve as a key liaison between technology teams, portfolio managers, traders, operations, compliance, and vendor partners.
• Ensure clear, consistent, and timely communication on production issues, resolutions, and change impacts to senior stakeholders.
• Translate complex technical issues into business‑focused impacts, risks, and remediation options for leadership audiences.
• Participate in governance forums, incident reviews, and operational risk discussions as the BA representative.

Operational Excellence & Continuous Improvement

• Identify systemic issues, process gaps, and control weaknesses within production support workflows.
• Drive continuous improvement initiatives related to incident management, change management, monitoring, and operational readiness.
• Partner with IT and vendors on system upgrades, enhancements, and troubleshooting initiatives to minimize production risk.
• Ensure strong documentation standards for production processes, known issues, and support playbooks.

Delivery & Change Support

• Oversee BA participation in UAT, production validations, and post‑deployment support activities for system changes.
• Ensure production readiness criteria are met prior to releases, including operational impact assessments and support plans.
• Balance production support demands with change initiatives, ensuring adequate coverage and risk mitigation.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Required Experience

• 7+ years of experience as a Business Analyst supporting complex investment management or wealth management systems.
• Demonstrated experience leading or mentoring Business Analysts in a production support or operational environment.
• Strong understanding of investment workflows, order management, trade lifecycle, and post‑trade processing.
• Hands-on experience with platforms such as Charles River (CRD) or similar front‑to‑back investment management systems.

Technical & Analytical Skills

• Advanced troubleshooting and root cause analysis capabilities across integrated systems.
• Strong SQL skills for data investigation and validation across multiple data sources.
• Familiarity with system interfaces, upstream/downstream dependencies, batch processing, and real‑time messaging.
• Experience working in Agile and hybrid delivery environments.

Communication & Leadership Skills

• Proven ability to lead through influence and manage senior stakeholder expectations during incidents and high‑pressure situations.
• Excellent written and verbal communication skills, with the ability to present complex topics clearly and concisely.
• Comfortable working directly with technology teams, business users, and vendor support organizations.

Preferred Qualifications

• Experience supporting wealth management platforms within a large financial institution.
• Familiarity with client accounting, book of record, portfolio performance, and transaction reporting systems.
• Experience participating in operational risk, audit, or regulatory support activities.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.