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Title:  Lab Lead, ServiceNow, Scotiabank




Requisition ID: 197131

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The Lab Lead acts as the principal technical and subject matter expert for their assigned category of modules and tools in Scotia Service Now.  They lead a team of developers, Business Analysts and Quality Assurance Testers, and partner with their assigned Product Owner(s) to deliver on business requirements in an agile and effective manner.  In doing so they assure that all technology delivered is resilient, sustainable, secure and provides an excellent employee experience. 


Is this role right for you? In this role you will:

  • Works closely with the product owner and technical navigator to build backlog, sprint plans and roadmaps.
  • Supports the technical navigator to ensure all lab ceremonies are conducted to provide necessary feedback loops.
  • Lab tech lead. Providing coaching, guidance, and direction on technical design and solutions
  • As senior developer, develops and configures solutions on ServiceNow including workflows, integrations, scripts, and UIs in accordance with SMT development and architecture standards.  
  • Conducts vendor governance in the lab by ensuring lab vets vendor requirements, solution and code against Service Management Technology design principles, Scotiabank Reference Architecture and SMT Coding standards.
  • Provides effort estimates, timing recommendations as relates to projects, provides technical leadership for projects in their domain and oversees vendor work.
  • Engages with architecture to design great solutions and ensures technical documentation is maintained. 
  • Coordinates with other labs and their domain leads to ensure dependencies are considered and resolved.
  • Coordinates L2/L3 support and support for platform upgrades as relates to their applications/ modules/ components.  This includes engaging in and leading any incident management related to their space.
  • Develops and maintains deep expertise on their functional area, both in terms of policy (e.g., ITIL) and tooling (ServiceNow certifications). Provides their product owner with insights for useful new features.
  • Work to aggressively eliminate technical debt in the Scotia ServiceNow platform, and to build solutions that minimize customization and optimize for speed and optimal user experience.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and managing succession and development planning for the team.



Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • Computer Science Diploma or Degree; or related work experience, excellent JavaScript skills.
  • ITIL Foundation certification or training.
  • ServiceNow Advanced System Administrator certified. ServiceNow Scripting certification a plus.
  • 3 - 5 years of ServiceNow Experience within modules/applications (and ServiceNow in general).
  • 3 - 5 years’ experience and hands on development in general module configuration on the ServiceNow Platform.
  • Strong partnership and collaboration skills
  • An interest in leading people, and in developing coaching skills



What's in it for you?

  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.  
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.  
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Working location condition: Hybrid / Fully Remote


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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