Title:  LMS Specialist

Requisition ID: 250795 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The LMS Specialist is responsible for ensuring effective and efficient delivery of learning programs via the Bank’s Learning Management System (LMS). This role supports and ensures optimal LMS performance through identification, resolution and prevention of system errors. 

Is this role right for you? In this role you will:

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. 
• Complete all assigned projects and day-to-day tasks accurately, ensuring timely delivery of LMS assets. 
• Serve as a subject matter expert for key stakeholders across Scotiabank regarding LMS content administration by advising on platform capabilities and limitations. 
• Manage and enforce LMS content configuration standards and processes. 
• Support all LMS configurations including creation of courses, programs, curricula, quizzes, surveys (etc.), according to established standards and requirements. 
• Identify opportunities for process improvements and propose solutions to resolve challenges. 
• Respond to learning inquiries received through the Case Management System in support of the Learning Operations Advisor and Employee Services teams. 
• Escalate LMS issues or enhancement suggestions to the appropriate stakeholder groups, tracking progress and documenting resolutions as appropriate. 
• Adhere to LMS Operations established processes and SLAs. 
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-secondary degree or diploma in technology related area 
• Previous experience in learning management system administration and technical support 
• Strong knowledge of organizational structure and complexity 
• Strong problem solving skills in supporting and troubleshooting online technology 
• High proficiency with MS Office Suite, particularly Excel, Word, and Outlook 
• Experience with SuccessFactors or other major LMS application is considered an asset 
• Strong communication skills, both verbal and written 
• Excellent organization and process definition/management skills 
• Flexibility to adapt to a variety of tasks, functions and changing priorities 
• French and Spanish language skills are considered an asset 

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Plan, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.