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Title:  Issue Management Analyst (18 Months Contract) - Toronto/ Ottawa




Requisition ID: 166167

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.




Contributes to the overall success of the  Business Control Retail Product Controls & Regulatory Support team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


The Issue Management Analyst is a member of the Business Control team who is responsible for operationalization of the control framework for Retail Product Controls and Regulatory Support Team. The Issue Management Analyst is responsible for monitoring and collaborating with clients on open issues and action plans. Following-up on progress of action plans to ensure completion by the set target date, obtaining supporting documentation of completed tasks that would meet audit requirements and support what has been accomplished by retaining the evidence efficiently and accurately. 


The Issue Management Analyst will work closely with clients to provide support and recommendation for the businesses to bring to closure the action plans and issues. They will interact with clients through email, meetings and conference calls, and escalate any delays timely. Additionally, they will be responsible for accurate casework processing.


•    Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

•    Attend preliminary meetings, participate in the discussion and take meeting minutes. 

•    Draft agendas for issues to be presented at the Issue Management forum, and ensures agendas are sent prior to the meeting to all required stakeholders. Ensure agendas/minutes are retained in folders. 

•    Monitor Medium/Low risk issues and action plans (excludes audits) by communicating with various stakeholders such as but not limited to Legal, Compliance, BUC, key business stakeholders and issue approvers to socialize new or potential issues. 

•    Pre-closure validation (excludes remediation validation) of action plans coming due ensuring issues are resolved and root cause addressed.

•    Complete some reporting components (Executive reporting)

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

•    Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

•    Champions a high performance environment and contributes to an inclusive work environment. 


Education / Experience / Other Information 

•    Post-Secondary Education would be an asset 
•    Strong communication skills in English (French is considered an asset)
•    Strong analytical skills, attention-to-detail, and ability to make effective decisions.
•    Strong problem solving skills, strategic thinking in identifying risks and customer focused solutions
•    Excellent time management ensuring efficiency and ability to move from one task to another quickly.
•    Highly resourceful in researching information, eager and curious to learn about processes, risks and regulatory items. 



Location(s):  Canada : Ontario : Toronto || Canada : Ontario : Nottawa 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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