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Title:  Insurance Service Associate




Requisition ID: 95201

Join the Global Community of Scotiabankers to help customers become better off.


Purpose of Job

The Insurance Service Associate is to provide a combination of in-force, marketing and sales support to one or more Insurance Consultants.


Major Accountabilities


  1. Provide sales support to Insurance Consultants by:
  • Creating and maintaining client and prospect records in Ageman on behalf of the IC team.
  • Preparing all necessary new business documentation, including pre-filling documents prior to meetings (i.e. applications, CA-89, referral forms, CASL docs, etc...) for the IC team.
  • Review all documentation to ensure it is in good order prior to sending to head office for processing.
  • Running insurance product and concept illustrations for ICs.
  • Completing insurance applications with clients where IC has already met with the client and selected the product and coverage level.
  • Distributing promotional and marketing material on an ad-hoc or regular basis.
  • Acting as a liaison with their head office new business case co-ordinator.
  • Communicating with underwriters as needed.
  • Keeping ICs and RMs informed on the status and progress of cases moving through underwriting.
  • Preparing policy delivery packages on behalf of team.
  • Running and providing pending reports to RMs and ICs.
  • Collaborating with insurance carriers for product and sales support.
  • Helping obtain additional information to ensure IC team complies with CASL and AML Requirements.
  • Ensuring everyone who is writing business is life licensed.



  1. Provide In-force support to Insurance Consultant Teams by:
  • Providing inforce illustrations as required by IC teams and advisors.
  • Providing premium offset analysis, etc. and support.
  • Coordinating service requests/changes for in-force policies including helping advisors complete the applicable forms (i.e., fund allocation change, cancellations, policy changes, conversions) and sending these to SWIS Inforce for processing.
  • Coordinating requests relating to obtaining Cash Surrender Values (CSV), Internal Policy Loans and Adjusted Cost Basis (ACB), etc.
  • Helping with full and partial surrender, cancellation and reinstatement requests and sending these to SWIS Inforce for processing.
  • Running premium reminder reports on a regular basis and sending them to licensed advisors.
  • Performing term conversion analysis to take advantage of potential revenue-generating opportunities.
  • Assisting the advisor on the review and handling of anniversary statements and urgent notices (i.e. lapse, last payment reminders, etc.) and if necessary, contacting the clients for unpaid premiums.
  • Reviewing anniversary statements with original illustration to insure policy is performing as expected.
  • Helping resolve any administrative problems on in-force business.
  • Responding to policy inquiries from RMs and IC teams.
  • Updating and maintaining the client record in Ageman as it relates to inforce service activities conducted by the IC team.
  • Helping obtain additional information to ensure IC team complies with CASL and AML Requirements.



  1. Facilitate sales and educational opportunities by:
  • Assisting with seminars – organizing, registering participants, sending out CE certificates;
  • Coordinating and communicating webinar opportunities to the field
  • Co-ordinating advisor appreciation events.
  • Providing initial and ongoing training on Ageman Portal to advisors in the field.



  1. Handle other administrative duties as required by:
  • Processing incoming and outgoing mail and couriers;
  • Ensuring that any calls, faxes, and e-mails are attended and responded to in a timely fashion.
  • Ensuring forms supply are of the most recent version;
  • Placing orders to restock material before they run out completely;
  • Coordinating orders for any advisors who require documents;
  • Submitting and following up on IC expenses.
  • Assist in arranging IC travel arrangements;
  • Keeping IC schedules current.
  • Monitoring group email box and distribution of tasks.


  1. Contribute to the effective functioning of the SMW Insurance team by:
  • Participating actively in team learning development activities and team performance achievements.
  • Building effective working relationships across the team and with various business line and corporate function contacts.
  • Maintaining a high level of customer service.
  • Facilitating a culture of open and honest communication.
  • Actively participating and contributing to touch bases and team meetings.
  • Encouraging the generation of new ideas and approaches.
  • Actively share knowledge and experience to enhance the development of all team members.
  • Developing and executing a meaningful employee development plan.
  • Staying on top of Industry and Product changes.


Functional competencies

The Service Associate must have:

  • Life insurance license (LLQP)
  • Thorough knowledge of insurance company software and spreadsheet presentation templates
  • Must have a minimum of 3+ years of experience in insurance industry;
  • Excellent written and verbal communication skills;
  • Strong organizational skills;
  • Strong customer service orientation;
  • Ability to recognize and handle sensitive and confidential information;
  • Strong knowledge of the life insurance industry;
  • Thorough insurance product knowledge;
  • Ability to take initiative, working well with minimal direction and multi-task;
  • Excellent time management skills to handle sensitive materials and the pressure of last minute deadlines/requests
  • Willingness to take ownership of tasks and responsibility for their completion;
  • High tolerance for, and adaptable to change.



Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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