Title:  Insurance Service Advisor, Canadian Wealth Management

Requisition ID: 255438 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Insurance Service Advisor, Canadian Wealth Management

Purpose
The position is responsible for assisting insurance clients that are not assigned to a relationship manager,
providing in-force and new business policy support to licensed advisors and Branch Managers within an
assigned region. This role will also support segregated funds from a sales and service perspective to all
advisors nationally. 

What You’ll Do:

• Acts as the main point of contact for National Branch licensed advisors in the assigned territory
  who have questions or require support related to their in-force policy management activities. This
  includes delivering training to advisors on accessing policy details within Centralize and best practices
  for servicing activities, reviewing statements and notices as they are distributed to the Agent of Record,
  flagging any policies that require attention, undertaking policy analysis, requesting in-force illustrations,
  and providing any necessary paperwork to advisors.
• Proactively reviews a subset of in-force permanent life insurance policies at key milestones to
  identify any potential issues that may lead to future client concerns related to policy performance. This
  may include collaborating with advisors and SWIS colleagues to determine the best approach to
  address issues and mitigate any risks.
• Identifies complex opportunities (UL/WL) to introduce an insurance consultant (IC) into an inforce policy when there may be new business potential, such as conversions or secondary sales. This
  includes proactively reviewing their in-force block of business (Term, CI, DI) for such opportunities and
  partnering with ICs in the corresponding region.
• Provides segregated fund and GIA support to licensed advisors. This includes answering
  questions and providing guidance related to new sales and applications, redirecting advisors to
  segregated fund wholesalers, maintaining product details online, and managing segregated fund
  escalations and complaints.
• Provides support to Scotia Wealth Insurance Services Inc., (SWIS) head office on client escalations
  and other special projects that help deliver on its national mandates.
• Stays informed with industry changes relating to the sale of insurance products, with additional focus on
  segregated funds, GIA, and training requirements for new licensees.
• Champions a customer focused culture to deepen client relationships and leverage broader Bank
  relationships, systems and knowledge.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities
  and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with
  Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the
  adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with
  respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

What You'll Bring: 

• Minimum of 3-5 years’ experience within the life insurance industry coupled with a university degree
  (or equivalent education)
• LLQP is a requirement
• Will need to get life licensed in all provincial jurisdictions.
• The Certified Financial Planner (CFP) and/or Certified Life Underwriter (CLU) designations are an
  asset
• Experience working with permanent life insurance and working knowledge of insurance carrier
  illustrations, software and advisor portals is essential
• Knowledge of the estate planning uses for life insurance including corporate owned life insurance
  strategies is essential
• Outstanding interpersonal skills, with an ability to deal with sensitive and difficult client situations in
  a gracious and professional manner
• Ability to work effectively and collaboratively within a team
• Readily embrace change and thrive in an ever-changing environment
• Well organized, goal driven and action oriented
• Demonstrates pro-activity, initiative and resourcefulness
• Service oriented with a high value placed on rapid and high-quality responses
• Goal oriented
• Demonstrated experience with segregated funds product sales and servicing
• Proficiency in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint
  and MS Outlook
• Nice to Have - fluently bilingual

Work Arrangement: 

• Work in a standard office-based environment.

Interested? 
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank! 
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you? 
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

#LI-AM2

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.