Title:  Head of Engineering - Digital Commerce and Personalization

Requisition ID: 242755

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Head Personalization and Commerce Engineering, Canadian Banking Engineering, is responsible for leading the delivery of innovative IT business solutions that align with the Bank's strategic objectives for Client engagement. This role ensures seamless operation, continuous enhancement, and high availability of the Personalization, Digital Commerce and Digital Communications domains. The Head will partner with the bank’s Marketing, Client Experience and many other business lines to support direct marketing, offer generation, management and maintenance of the bank’s core public websites.  This role provides key leadership to the Vice President and will drive the development and implementation of cutting-edge technologies to improve customer experiences, streamline operations, and support the Bank's growth initiatives. This includes close collaboration with many areas on the strategic roadmap and planning to ensure the design and deployment of a robust technology strategy, fostering collaboration across various departments, and ensuring stability of our core platforms 

Is this role right for you? In this role, you will:

•    Responsible for owning the Canadian Banking Personalization, Digital Commerce and Digital Communications technology strategy and roadmap ensuring alignment with business sponsors and key partners. This include Marketing technology tooling to enable campaign creation, audience segmentation, offer decisioning, content management and content delivery across all channels. 
•    Collaborates with business lines, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards 
•    Leads and drives a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, technologies, systems and knowledge 
•    Directs the management of application engineering and support functions to ensure all applications developed have a high degree of integrity, reliability, resiliency, and availability to meet the business need, with sensitivity to local regulatory requirements 
•    Leads the development and implementation of strategic plans, policies, and standards surrounding systems engineering, technology trends and strategies, information security, production application support for the business units serviced globally 
•    Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy, and managing succession and development planning for the team 
•    Transformation leader that will bring technology and business strategy and align with cultural mindset shift with cross functional teams 
•    Ensure effective management, including planning, forecasts, and achieving financial targets as part of their domains 
•    Leads with a system resiliency mindset, including driving high standards for application stability. Reviews production support, audit, security & risk issues to ensure root causes are identified, properly defined, documented and reported; ensures issues are understood by senior management and that corrective action will be taken 
•    Directs day-to-day activities in a manner consistent with the Bank’s risk culture and the relevant risk appetite statement and limits.  Communicates the Bank’s risk culture and risk appetite statement throughout their teams 
•    Creates an environment in which his/her team pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct 
 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

•    10+ years’ experience in a leadership role managing large complex enterprise-level technology projects and programs with significant technology and operational components 
•    Expert knowledge of software development and design principles for highly scalable, enterprise level technology stacks 
•    Extensive experience with Marketing and Commerce technology, inclusive of software as a service options 
•    Expert knowledge in modern agile principles and in a range of modern technologies and frameworks including working knowledge of the full stack 
•    Flexibility to adapt to new and evolving environments and a demonstrated willingness and aptitude for picking new things up quickly 
•    Strong leadership and relationship building skills 
•    Extensive experience with automation, deployment and testing practices at scale 
•    Proven ability to communicate complex technical concepts effectively to semi-technical audiences 

What's in it for you?
 
•    Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
•    Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
•    Upskilling through online courses, cross-functional development opportunities, and tuition assistance. 
•    Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
•    Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.