Title:  Global Operations - Escalated Customer Concerns Internship/Co-op - Summer 2026

Term: May 2026  – August 2026   

Work Hours/Week: 37.5 

Application Deadline: 01/16/2026

There's no better way to kickstart your career than to do a co-op or internship with Scotiabank! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Scotiabank and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity).

The Escalated Customer Concerns Office (ECCO) is the first escalation point for unresolved or high-impact customer complaints for Scotiabank and Tangerine. We build strong client relationships, earning trust in every interaction, and identify opportunities to improve services and enhance the client experience. ECCO reports into the Chief Operations Office within Global Operations business line. 

Is this role right for you? In this role, you will:

• Assist the creation of meeting material for various initiatives including ongoing projects and team meetings; 
• Support data gathering and analysis for initiatives and to provide business and client insights; 
• Provide support for ongoing initiatives and team resource centre maintenance; 
• Prepare additional activities, which could include process documentation, meeting support, team building activities, etc.
• Additional support as new projects/initiatives or incidents occur.

Do you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if:

• You are currently enrolled in post-secondary education.
• You love to learn and envision yourself working for an international organization that heavily invests in your future.
• You enjoy being involved in extracurricular activities such as conferences, clubs, and competitions and/or hackathons.
• You have strong communication writing skills and report preparation 
• You have excellent organizational and analytical skills 
• You are a flexible and creative thinker who champions a customer focused culture  
• You are a curious individual who is interested in learning about the organizational structure of the Bank 

What’s in it for you?

• You’ll be part of a diverse, collaborative, innovative, and high-performing team.
• In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed!
• Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more!
• Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.

How do I apply?

For students applying to our internship/co-op or new graduate programs, we do not require resumes! We believe in evaluating you through relationships over resumes and are focused on learning about who you are and what you’re interested in to uncover your true potential. Instead, we ask that as part of your application you complete the below:

1. Complete your PLUM Profile here and save as a screenshot.
2. Complete a short one-way video interview here.
3. Apply to the role and when the application asks for your resume, instead upload the screenshot of your PLUM Profile.