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Title:  Global Business Payments Customer & Employee Experience and Project Management Office Internship




Requisition ID: 162738

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Business Analyst, Customer & Employee Experience and Project Management Office (Internship/Co-op)

Winter 2023 (January - April)


Why work for Scotiabank?

Scotiabank is a leading bank in the Americas. We are powered by our 97,000 high-performing teammates who make a real difference across the globe as a leading provider of advice, products, digital experiences, and financial services.

This is a place where you’ll get to learn and develop your skills, while being recognized for your hard work. At Scotiabank, we’re passionate about bringing our whole selves to work, allowing us to create inclusive work environments for everyone to enjoy.


Who We Are:

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Global Business Payments (GBP) offers comprehensive business banking solutions on a global basis to small business, commercial and corporate clients of the Bank. This role will be supporting the Customer & Employee Experience and Project Management Office (PMO) teams.

  • The Customer Experience team identifies customer pain points and proposes solutions to address them and improve the customer experience. We influence the digital roadmap to ensure the voice of the customer is a key component when prioritizing solutions.
  • The Employee Experience team provides support, resources and opportunities for employees to enable them to do their jobs effectively. We focus on ensuring our employees feel valued and empowered, are motivated to deliver results, and are committed to their work and their team.
  • The PMO team manages and governs projects according to the policy, framework and standards defined by Enterprise Project Management Office to ensure they are standardized. We direct the development, approval and execution of initiatives to support GBP’s and the Bank’s strategic plans and objectives.


Your Work Term At-A-Glance:

During your internship you will support with employee engagement events and campaigns, customer experience insights reporting and journey mapping, and the development and implementation of strategic projects and change management efforts within Global Business Payments.

Throughout your term you’ll also have access to skill-building modules, as well as challenging work-integrated learnings – all of which come together to create a stimulating environment where you will have the chance to thrive. We want you to be a sponge and take it all in, bring your great attitude, always be authentic, and own every opportunity that comes your way. This is your time to shine.


This role is for you if you are/have:

  • University degree in Business, Commerce, Finance, Economics or a related discipline.
  • Proficient with Microsoft Office (Excel, Powerpoint, Word)
  • Excellent analytical, written and verbal communication skills
  • Experience in project leading/management is an asset
  • Experience with Agile methodology is an asset
  • Great attention to detail, proactive and responsive to short deadlines
  • Ability to work both independently and collaboratively within a business team
  • Strong time management skills, along with well-developed analytical and critical thinking skills
  • Experience working in a task and goal-oriented team environment
  • Demonstrated ability to quickly adapt to new situations and keen desire to learn new concepts
  • The ideal candidate will be entering their second-to-final or final co-op term.


How do I Apply?

For students, we believe evaluating you through relationships over resumes, and are focused on learning about who you are and what you’re interested in to uncover your true potential. In short, we don’t believe resumes will provide us with an accurate depiction of what you’re truly about in order to properly assess your potential. Instead, we want to get to know YOU and hear about the experiences that have shaped you. We know… this might sound crazy, but we do not want you to submit your resume instead we ask that as part of your application, you complete the below:

  1. Complete your PLUM Profile here
  2. Apply to the role through our career site! When the application asks for your resume, please attach a screenshot of your PLUM and your most recent transcript. We have full access to your entire profile from PLUM, but this is a great reminder to complete it. 


Note: You do not need to complete your PLUM profile multiple times if you are applying to multiple positions. Also, we have full access to your entire profile from Plum and won’t use the screenshot but it’s a great reminder for each of you to have completed it.


We thank you all for your interest in Scotiabank! However, only those selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.


**In order to be considered for student opportunities at Scotiabank and/or Tangerine, you must submit your PLUM Assessment.**



Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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