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Title:  Fraud Intern, Global Operations




Requisition ID: 108312

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.




Fraud Intern, Global Operations

Fall 2021 (September to December)




Why work for Scotiabank?






Scotiabank is a leading bank in the Americas. We are powered by our 97,000 high-performing teammates who make a real difference across the globe as a leading provider of advice, products, digital experiences, and financial services.




This is a place where you’ll get to learn and develop your skills, while being recognized for your hard work. At Scotiabank, we’re passionate about bringing our whole selves to work, allowing us to create inclusive work environments for everyone to enjoy. 




Who We Are:


Scotiabank's Operations group and Customer Contact Centres provide support for mission-critical business units, customers, and various banking operations in Canada, the United States, Latin America, Europe, and Asia. During your term, you’ll gain experience with accounting procedures and support operations, while learning about different financial instruments and processes, as well as our products and client-offerings. You’ll strengthen your customer service skill set and expand your operational knowledge.


The Fraud Management team safeguards our customers and the Bank, and supports partners in three ways: knowledge sharing with control partners, revenue protection by providing fraud avoidance support and omnichannel engagement.


The Governance and Training Fraud Team champions a customer focused culture by supporting the development, implementation and sustainment of activities in support of the team's business strategies and objectives. And ensures all activities are conducted in compliance with regulations, internal policies and procedures.


What will your role be?


As an Intern on our Fraud Governance and Training Team, you are responsible for providing support on the various initiatives and activities the team is involved in. Initiatives range in nature and complexity. Examples include new technology launch, Audit, Compliance and Privacy engagements, developing processes and procedures, creation of databases/repositories.




What will you be doing?

  • You will demonstrate your passion for superior customer service and use your problem-solving abilities by collaborating with team members on the various initiatives you participate in
  • You will carefully review procedures/processes 
  • You will support the build out of training curriculums
  • You will participate in project meetings and contribute to the development of executive reporting
  • You will be compiling the required artifacts for the Audit, Compliance and/or Privacy testing/engagements (to name a few) which involve Fraud
  • You will be responsible for retrieving information required from various sources
  • You will be inputting key data/information and pulling a variety of reports
  • You will be completing, provisioning and following up on key system access requests
  • You will be reviewing and analyzing results from various reports




You have the skills to succeed if:

  • You have strong verbal and written communication skills
  • You are flexible to work on the various assignments you are given with a willingness to learn and apply yourself
  • You are an active listener
  • You enjoy working in a fast-paced environment
  • You have strong analytical and problem-solving skills, which allow you to think critically and make effective decisions
  • You are tech savvy and proficient in Excel, Word, PowerPoint, SharePoint



Important Details:

  • Standard hours of operation
  • Location: 90 Wynford Drive (Don Mills & Eglinton in North York)



How do I Apply?



For students, we believe evaluating you through relationships over resumes, and are focused on learning about who you are and what you’re interested in to uncover your true potential.  In short, we don’t believe resumes will provide us with an accurate depiction of what you’re truly about in order to properly assess your potential.  Instead we want to get to know YOU and hear about the experiences that have shaped you. We know… this might sound crazy but we do not want you to submit your resume instead we ask that as part of your application, you complete the below:


1) Complete your PLUM Profile here

2) Complete a very short one-way video interview by clicking here (if you have already done this, you don't need to do it again)

3) When it prompts you to submit your resume, do not attach your resume! Instead, attach a screenshot of your PLUM profile under the "resume" section. Cover letters are optional.


Note: You do not need to complete your PLUM profile or video interview multiple times if you are applying to multiple positions.  Also, we have full access to your entire profile from Plum and won’t use the screenshot but it’s a great reminder for each of you to have completed it.

We thank you all for your interest in Scotiabank!  However, only those selected for an interview will be contacted. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs

**In order to be considered for student opportunities at Scotiabank and/or Tangerine, you must submit your PLUM Assessment and Video Interview. **


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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