Title:  Employee Services Consultant, Performance & Advice (Bilingual - French/English)

Requisition ID: 257351 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Employee Services Consultant, Performance & Advice supports the delivery of HR Solutions by providing timely, accurate, and compliant advice to employees and People Leaders. This role is responsible for managing low‑risk employee relations inquiries and escalated issues not resolved within Employee Services, ensuring matters are handled within service level agreements and mitigated locally to reduce potential risk to the Bank. Consultants provide advice aligned with governing regulations, internal policies, and procedures while promoting consistent, positive service experiences.

Is this role right for you? In this role, you will:

• Support the overall success of HR Solutions by executing individual goals, plans, and assigned initiatives aligned with GHRO objectives
• Assess the complexity of employee and manager inquiries, resolving low‑risk issues directly and escalating more complex or high‑risk cases to the appropriate ER teams in line with established risk assessment guidelines
• Act in an advisory capacity by providing guidance to employees and People Leaders on HR policies, procedures, and systems
• Promote and guide the use of HR self‑service tools and functionalities to support efficient issue resolution
• Manage and resolve low‑risk employee relations issues independently, ensuring alignment with Bank policies, local legislation, and compliance regulations
• Review and manage escalated Performance & Advice cases, assessing facts, risks, and appropriate actions while ensuring global consistency and avoiding precedent‑setting outcomes
• Communicate assessments, recommendations, and risks clearly, and coach People Leaders by directing them to appropriate tools, resources, and materials
• Maintain accurate, complete, and timely documentation within ER case files until issues are fully resolved
• Independently manage the communication, tracking, and reporting of policy violations as part of targeted compliance initiatives
• Manage the communication, tracking, and reporting of emergency permit requests and hours‑of‑work policy violations, ensuring legislative compliance for hours worked in excess of 48
• Ensure consistent, positive client experiences by streamlining service delivery and identifying clear next steps for resolution
• Use knowledge management and case management systems effectively to respond to, document, and monitor inquiries
• Support high volumes of inquiries during cyclical events and project‑based work while meeting established service level agreements

Do you have the skills that will enable you to succeed? We’d love to work with you if you have:

• Bilingualism in English and French (spoken and written) is required
• Post‑secondary degree in Human Resources or are pursuing education in a related field
• CHRP or CHRL designation considered an asset
• Deep understanding of Bank policies, procedures, and organizational complexity
• Strong knowledge of employee relations principles and HR practices across business lines and jurisdictions
• Sound judgment and strong problem‑solving skills
• Strong relationship management and interpersonal skills
• Demonstrated conflict resolution and alternative dispute resolution skills
• Exceptional written and verbal communication skills
• Proven ability to maintain confidentiality and handle sensitive matters with discretion
• Ability to manage multiple priorities, remain organized, and meet deadlines in a fast‑paced environment
• High attention to detail and accuracy
• Flexibility and adaptability in changing work environments
• Ability to operate independently with minimal day‑to‑day direction

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.