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Title:  Director of TechOps Cloud & Devops SRE Services



Requisition ID: 78288


Join the Global Community of Scotiabankers to help customers become better off.

As Scotiabank’s engine of modernization, the PLATO platform enables technology teams to build software quickly and securely using modern practices. PLATO is an integrated set of technical capabilities, services and processes that encapsulate critical enterprise functions through standardization, re-use and automation.

The PLATO team is comprised of engineers, problem solvers, agilists and creatives in roles such as Enterprise Platform Engineering and Architecture, Enterprise Data Services, Cloud Infrastructure and Architecture, Product Engineering, and Product Management. Together, the team provides the platform that enables the Bank to deliver transformative experiences that help our 24 million customers become better off.

Interested in joining an agile team that’s impacting change for our customers around the world? Watch our video


Purpose of the Job


The incumbent will be leading a team of Senior Managers with overall responsibility for building an Operations & Fulfillment capability supporting Cloud (Google & Azure), APIs/Microservices, CI/CD pipelines, Customer Access & Identify Management services, Customer Notification services and Data Events.  This includes establishing the target operating model & framework, service level agreements, delivering automation, small enhancements, providing busines support, performing operations, L2 support services and capacity management capabilities and practices to build a high functioning team and service. 


The Director TechOps Cloud & Devops Site Reliability Engineer (SRE) Services with Scotiabank PLATO is a leader and software developer with a passion for driving continuous improvement for overall system performance and availability.  You will be accountable for implementing continual improvements to our platforms & applications working with internal partners in application engineering, and operation support organizations.


The PLATO SRE practice focuses on data driven decision making, continuous improvements to application and infrastructure architecture and developing high levels of automation to enable rapid and consistent adoption of change. You possess extensive knowledge of software development, release and test management, and infrastructure operations.  You approach application and infrastructure operations from the perspective of a software engineer. Relevant industry experience is important, but ultimately less so than your demonstrated abilities and attitude.


Key Accountabilities:

Build an Technology Operations & Fulfillment team to deliver container based solutions and services and manage and operate the core container based infrastructure for the enterprise that includes:

  • Service Provisioning: Tech OPS will create a service catalog & provision multiple services across PLATO to enable a seamless user experience. (Ex. environments, service accounts, metadata, templates, manifests, API, API registration, event subscriptions, etc.)
  • Business Support: Provide deployment and post deployment support (Ex. warranty support, command center services, process, review release content and coordinate with clients.
  • Automation: Create & maintain deployment automation scripts.  Create automated recovery scripts.  Build dashboards and provide service analytics.
  • Operations: Maintain and troubleshoot production & non-production environments including certificate management, patch management. Create and maintain alerts and dashboards, access control management and perform system admin activities.  Create deployment and operations guides.  Perform NFT testing on the ecosystem to ensure resilience & peak performance.
  • L2 Support Services: Restore services within agreed upon SLA. Respond to Major Incidents impacting technical components, seek opportunities for improvement.
  • Capacity Management: Ensure the capacity of each service is able to meet SLAs in a cost effective manner.  (Ex. monitor environment capacity, manage & optimize available space and resources.) Define the container service fulfillment and operations model including Docker Enterprise Edition and Kubernetes.

Additional Services include:

  • Designing and implementing solutions to leverage a Kubernetes cluster.
  • Deploying cloud-native applications and monitoring and supporting a Kubernetes environment.
  • Develop, test, and deploy code that will configure and manage enterprise container service environments (Docker and Kubernetes). Configuring hardware, peripherals, and services, managing settings and storage.
  • Deploy and upgrade Docker and Kubernetes software as well as stackdriver, maestro & impeller.
  • Support the deployment of applications into the container service.
  • Troubleshoot and resolve issues in Docker and Kubernetes environments.
  • Support deployment orchestration for business applications and services into the container service.
  • Deliver training, coaching, and support for engineering teams to write code that will manage infrastructure and application configurations.
  • Provide product vision, standards, and best practices for using configuration management software across the organization.
  • Define strategies on implementing cloud agnostics K8 solution.
  • Develop, test, and deploy code that will configure and manage our client’s enterprise container service environments (Docker and Kubernetes).
  • Define the container service architecture, including Docker Enterprise Edition and Kubernetes.
  • Assess & debug issues with the container service and applications.
  • Participate in team code reviews and design reviews.


Key Requirements:

  • Bachelor’s Degree in Computer Science or relevant field.
  • 7-10 years’ work experience with DevOps solutioning or infrastructure engineering & operations roles.
  • Minimum of 2 years of experience with container software (Docker Container and Kubernetes). Implementation, setup, configuration, troubleshooting, tuning and infrastructure.
  • Minimum of 2 years of experience with AWS, Azure or Google cloud IaaS, strong experience with Windows, Linux, or Unix/OpenShift, as well as solid skills with orchestration platforms, such as OpenShift, Kubernetes.
  • Experience with Linux, scripting, automation, computing in the cloud, and application monitoring technologies.
  • Strong understanding of container lifecycle and infrastructure code concepts.
  • Experience working with Google Cloud and/or Microsoft Azure.
  • Exposure to one or more programming languages (JavaScript, Java, .NET, Python, Perl, Python, PHP, BaSH, XML, HTML, C/C++/C#, RegEx, etc.)
  • Experience with the usage of GitHub (or Git version control systems).
  • Experience working in an agile development environment.
  • Detail oriented, team player with an ability to work with minimal direction.
  • Bachelor’s Degree in Computer Science, Information Systems or equivalent


Location(s):  Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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