Title:  Director Frontline Development and Learning Experience- International Banking (English/Spanish)

Requisition ID: 251123 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s International Banking division is a diverse and dynamic network that provides financial advice and solutions to more than 12 million retail, corporate, and commercial clients. With a presence in over 15 countries—including Mexico, Chile, Peru, Colombia, Brazil, Uruguay, and key markets across Central America and the Caribbean—our footprint offers unparalleled connectivity within the North American corridor. These regions feature favorable demographics and present significant opportunities to expand banking penetration and deliver innovative solutions.

Purpose

As a strategic leader within International Commercial Banking, the Director, Frontline Development & Learning Experience is responsible for designing, executing, and measuring high-impact learning, coaching and development programs for Relationship Managers (RMs) and front-line coverage teams across all markets. This role reports to the VP Performance Enablement & Client Experience.

This role drives the upskilling of commercial banking frontline, fosters a culture of continuous learning, and elevates leadership capabilities through coaching to support sales effectiveness, business growth and client experience excellence.

What You’ll Do:

Frontline Development Strategy

• Develop and implement a standardized frontline development strategy aligned with business priorities and client experience objectives.
• Lead the design and deployment of onboarding and learning programs that address current and future capability needs for RMs and coverage teams.
• Drive the adoption of best practices in adult learning, leadership development, and coaching.

Learning Program Design & Deployment

• Oversee the creation and rollout of high-impact learning experiences, including onboarding, upskilling, and leadership development programs.
• Embed continuous learning culture across all markets, leveraging digital platforms and innovative methodologies.
• Ensure programs are data-driven, measurable, and scalable.

Performance Enablement

• Partner with Sales Effectiveness, Client Experience, and Product teams to align learning initiatives with performance goals and client value proposition.
• Support the deployment of sales scorecards, coaching frameworks, and productivity acceleration programs.

Team Leadership & Collaboration

• Lead and mentor a team of regional and country-level learning managers and specialists.
• Collaborate with HR, business leaders, and external partners to ensure alignment and maximize impact.
• Foster an inclusive, growth-oriented environment.

Measurement & Reporting

• Define and monitor KPIs for learning effectiveness, frontline development, team collaboration and leadership growth.
• Establish reporting routines to track progress and inform executive decision-making.

Governance & Compliance

• Ensure all learning and development initiatives comply with regulatory standards and internal policies.
• Maintain up-to-date knowledge of industry trends and regulatory requirements.

What You'll Bring:

•  Bachelor’s degree in business, education, psychology, human resources, or related fields; Master’s preferred.
• 8+ years of progressive experience in learning & development, frontline management, or organizational development.
• Proven experience designing and deploying large-scale learning programs in a financial services or commercial banking environment.
• Strong understanding of adult learning principles, leadership development, and coaching.
• Experience managing and mentoring high-performing teams.
• Full professional proficiency in both English and Spanish.

Work Arrangement:

•  Standard office-based environment
• Frequent collaboration across time zones and geographies
• Non-standard hours are common due to international scope
• Moderate international travel required

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs. #IB2026

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.