Title:  Director & Head, Merchant Services Canada, Global Transactions Banking

Requisition ID: 241012

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Leads and oversees the Merchant Services portfolio in Canada, ensuring business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies, and procedures. 

What You’ll Do:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Strategic Development – Lead the efforts to develop and execute new innovative strategies that expand the Merchant Services portfolio into new sectors, by identifying emerging industry trends, customer needs, key market segments, new geographies and developing technologies.

• Product Delivery and Partner Management – Managing the relationship with internal and external stakeholders and strategic partners to drive the development and delivery of new merchant services offering and sales & services engagement framework that contributes to the competitive and comprehensive offering to meet customers’ needs.  Includes participating in partner relationship activities.

• Product Operations, Servicing and Commercialization – Ensures that products are competitively positioned, profitability is maximized, and existing and future customer needs are met.  Responsible for the end-to-end customer experience across all business segments, including onboarding experience, to ensure merchants are provided the best experience. 

• Accountable for working with the partners on the product management cycle, all marketing campaigns targeted to business markets within an assigned portfolio and sales support.  

• Leadership - Provides strong team leadership to motivate and develop individual and team performance.  Fostering and developing a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement.   Ensuring the performance management process is in place and employee development is a priority for all employees on the team

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.  

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vision/values/business strategy; and, managing succession and development planning for the team.

What You'll Bring:

• Degree / post graduate degree, preferably in business
• Minimum of 5 years relevant experience in the payment / acquiring industry
• 5 - 10 years’ experience in the development and management of banking products and portfolios
• Excellent communication and interpersonal skills to effectively collaborate with internal stakeholders and sales teams
• Attention to detail and ability to manage multiple prioriies in a fast-paced environment
• Knowledge of Global Transaction Banking services, products, and sales culture
• Good understanding of the Small Business, Commercial and Corporate Bank’s objectives, strategies, and structure is also required
• Familiraity with sales methodologies, processes, and best practices
• Minimum of 5 years relevant experience in the merchant services and/or payment industry

Work Arrangement:

Work in office environment, 4 days in office.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial,

physical, mental, and social health needs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.