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Purpose:
The Director, Transformation will lead high‑priority strategic initiatives that shape the future of Global Marketing. This role is accountable for developing, managing, and executing complex transformation programs end‑to-end - from strategy development and planning through execution, risk management, and value tracking. The ideal candidate is a strategic operator and program leader - adept at structuring ambiguity, influencing senior stakeholders, driving disciplined execution, and enabling organizational change at scale. They bring a rare combination of strategic insight, operational rigor, superior project management discipline, and exceptional change leadership.
Is this role right for you? In this role you will:
Strategic Initiative Leadership & Business Partnership
- Lead the identification, prioritization, and development of high‑impact strategic marketing initiatives across Global Marketing, leveraging advanced analytics, insights, and cross‑functional collaboration.
- Translate enterprise and marketing strategy into cohesive transformation roadmaps and multi‑year initiative plans with defined milestones and KPIs.
- Partner with senior marketing and business leaders to advance priorities that drive profitability, enhance client engagement, and strengthen marketing effectiveness.
- Represent Marketing in enterprise-wide strategic planning and transformation forums, advocating for the function’s needs and ensuring alignment to broader organizational strategies.
- Partner with internal stakeholders to identify opportunities for innovation, operational excellence, and prioritization across global marketing teams.
Program & Project Management Excellence
- Lead sophisticated, multi-workstream global transformation programs across the marketing organization, including operating model redesign, capability builds, technology modernization, and data enablement.
- Establish and maintain disciplined PMO governance, including program charters, timelines, critical paths, interdependency mapping, and risk mitigation frameworks.
- Manage initiative budgets with an enterprise lens, ensuring investments align with strategic priorities and expected outcomes.
- Develop executive‑ready communication materials, dashboards, and presentations to track progress, surface risks, and support decision‑making.
- Ensure initiatives are delivered predictably, efficiently, and with measurable impact, escalating issues proactively to maintain momentum.
Change Enablement & Strategic Communications
- Lead change management efforts supporting Marketing’s strategic initiatives, ensuring clarity, consistency, and alignment with the Bank’s values and strategic direction.
- Develop compelling narratives that build understanding, alignment, and commitment to new processes, structures, technologies, and ways of working.
- Support leaders in delivering transformation messaging and navigating organizational impacts.
- Drive consistent, human-centered communication approaches that reinforce transparency, confidence, and engagement across the global marketing community.
Cross-Functional Collaboration & Organizational Alignment
- Collaborate with Digital, Technology, Data & Analytics, HR, Finance, and core business partners to ensure cohesive planning, integrated execution, and seamless cross-functional coordination.
- Serve as a senior representative of Marketing in enterprise committees and cross-functional working groups focused on strategy, operations, and transformation.
- Lead the planning and execution of Global Marketing leadership meetings, Director+ forums, strategic offsites, and team-wide events hosted by Marketing executives.
- Identify and remove barriers that hinder operational efficiency, driving continuous improvement across processes, workflows, and organizational effectiveness.
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- 8-10 years of experience in Marketing and retail banking, with a proven track record of leading planning processes and marketing campaigns that drive measurable outcomes and support strategic priorities
- Post-Secondary Education College or University.
- A trailblazer in driving strategic projects, navigating complexity, and rallying diverse stakeholders toward a common vision.
- Unwavering customer-centric mindset, with the ability to prioritize initiatives based on their potential to drive business value and create unforgettable customer experiences.
- Exceptional interpersonal and communication skills, empowering you to inspire and influence stakeholders at all levels.
- Ability to translate complex analytical findings into clear, concise narratives (and visual presentations) for audiences of all levels (including executives).
- Strong understanding of client segmentation, channel capacity, and distribution models.
- Comfort working in an agile environment
- Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
- Exceptional analytical, critical thinking, and problem-solving abilities, with a keen eye for detail and accuracy.
- Bachelor degree in Data Analytics, Marketing, Engineering, Business, or a related field. An MBA or MSc is a definite advantage.
Working Conditions:
- Work in a standard office-based environment; non-standard hours are a common occurrence
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