Title:  Director, Retail Investments Client Growth & Engagement

Requisition ID: 270339 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Retail Investments Client Growth & Engagement is responsible for accelerating profitable growth across the Retail Investments portfolio, including Mutual Funds, Registered Plans, GICs, and other investment solutions. The role leads the strategic assessment of opportunities across client acquisition, investment penetration, engagement and retention. This role also leads the team to execute those opportunities through targeted campaigns, partnerships, client journeys and field engagement, working with partners across customer insights, marketing, and distribution to drive net sales growth and AUM. 

Is this role right for you? In this role, you will: 

• Develop and execute the client acquisition and engagement strategy for the Retail Investments portfolio, identifying opportunities to increase number of clients, investment penetration, engagement, retention, and assets under management.
• Define and track key business metrics across the client lifecycle, including acquisition, activation, cross-sell, retention, sales, and AUM growth.
• Identify and prioritize the highest-value growth opportunities through analysis of customer behaviour, market trends, competitive insights, and portfolio performance.
• Lead the development and execution of acquisition, engagement, and retention strategies across the Retail Investments portfolio, including Mutual Funds, GICs, and Registered Plans. 
• Translate strategic priorities into actionable growth initiatives, including campaigns, client journeys, lead generation programs, offers, communication/marketing strategies and personalization strategies.
• Lead cross-functional squads and influence stakeholders across Product, Marketing, Analytics, Digital, Channels, Distribution, Finance, and Operations to deliver business results.
• Leverage customer insights, analytics, research, and test-and-learn methodologies to optimize conversion, engagement, client outcomes, and return on investment.
• Champion a customer-centric approach to growth, ensuring value propositions, client experiences, and engagement strategies align to the needs of mass and strategic customer segments.
• Manage and optimize marketing and incentive investments, developing business cases and performance measurement frameworks to maximize growth and profitability.
• Ensure all initiatives are executed in accordance with applicable regulatory requirements, Bank policies, risk appetite, and compliance standards.
• Build, lead, and develop a high-performing team, fostering a culture of strategic thinking, accountability, collaboration, and continuous improvement
• Leads and drives a client focused culture throughout their team and the Canadian Retail Bank. 

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:  

• 8+ years of experience in client growth strategy, consulting, product management, marketing, or client lifecycle management within financial services or related industries.
• Experience developing and executing growth strategies that drive measurable business outcomes.
• Strong strategic thinking and problem-solving capabilities, including experience assessing market opportunities, customer experience/journeys, and business performance.
• Proven ability to lead complex cross-functional initiatives and influence senior stakeholders without direct authority.
• Strong analytical skills with experience leveraging customer data, business performance metrics, and market insights to inform decision making.
• Experience executing programs including campaigns, journeys, or commercial initiatives.
• Executive presence with exceptional communication, storytelling, and stakeholder management skills.
• Experience in retail banking, wealth management, investments, fintech, management consulting, corporate strategy, or growth-focused roles is considered a strong asset.

What's in it for you?

• The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your growth and enhance your skills
• An inclusive working environment that encourages creativity, curiosity, and celebrates success!
• Work in an Ecosystem; a bright, modern space where you’ll have access to group seating, offices, collaboration spaces, a cafeteria with different options daily, a bistro, and more

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.