Title:  Director, Operational Excellence

Requisition ID: 254977 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Reporting to the EVP, Cards, Loyalty, Payments & Client Experience (CLPCX), the Director, Operation Excellence contributes to the overall success of CLPCX team by ensuring specific goals, plans and initiatives are executed and delivered in support of the team’s business strategies and objectives.

 
Is this role right for you? In this role, you will:

• Own coordination of compliance and control frameworks across the CLPCX team, ensuring adherence to regulatory standards and internal policies.
• Engage and represent product teams in cross-functional groups and remediation efforts, including participation in Issue Management forums.
• Execute oversight of control activities, including audit readiness, issue tracking, and resolution, managing inventory & providing reporting on open issues.
• Ensure consistent control standards and escalation processes are embedded and followed across business lines and central control teams.
• Support operational risk governance, managing oversight of remediation activities, root cause analyses, and risk mitigation for CLPCX.
• Drive compliance breach investigations and customer issue resolution, maintaining robust processes for timely escalation and remediation while reporting operational risk events as required.
• Accelerate improvements to path to issue identification, understanding, management, & resolution.
• Unite controls processes & principles into codified workflows to drive focus, alignment, and operational improvements across all stakeholders who touch controls.
• Collaborates with CX to ensure operational excellence as a driver of Client trust.
• Collaborate with stakeholders across with Channels, Technology, & Operations teams assess issues, understand root cause, define remediation plans and implement sustainable controls.
• Collaborate with SVP Cards & Lending, SVP Loyalty, VP Payments, and VP Client Experience teams to maintain consistent control execution aligned with strategic priorities.
• Coordinate closely with Director, Strategic Support & Portfolio Mgmt. to support strategic and operational initiatives, ensuring control frameworks adapt appropriately.
• Align with Enterprise Risk and Canadian Banking Internal Controls teams to maintain alignment of CLPCX risk and control activities.
• Liaise with Internal Controls, 2nd line, Legal/Compliance & Audit functions for risk management, new initiative risk assessment, risk control self-assessments, and change management.
• Drive shared accountability & trust with 2nd line, 3rd line, regulators, and clients for issues when escalated & reported on.
• Plays a critical role in the design of and review of end to end processes to ensure operational and business excellence in front to back transformation initiatives.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions, ensuring adherence to Bank policies & procedures
  
  

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 7-10+ years of experience in banking, cards, loyalty, client experience, payments or related field  
• Strong understanding of the payments, eCommerce, digital banking, and financial technology landscape
• Strong strategic thinking, leadership through influence, communication skills
• Proven ability to balance rigorous control management with enabling product innovation and client-centric initiatives (strategic risk leadership)
• Experienced in the execution of risk control activities, audits, & compliance tests
• Experienced in cross-functional collaboration; ability to foster strong partnerships across teams, driving shared accountability for control effectiveness
• Change enablement: Experience engaging product team leadership proactively regarding adaptation of controls frameworks in response to evolving regulatory and strategic changes
• Learning organization: Experience incorporating end-to-end POV, enabling integration of learnings across issues
• Bachelor’s degree in business, finance, or related field. MBA considered an asset 
   

What's in it for you? 

• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and benefits package.
• An organization committed to making a difference in our communities– for you and our clients.
• A rewarding career path with diverse opportunities for professional development.
• Lead strategic projects with a significant impact on business line growth.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience. 
   

Working Conditions 

•    This role is located at our downtown Toronto, ON, Canada office. Work in a standard office-based environment; non-standard hours may be required to meet business objectives. Limited travel required. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.