Title:  Director, Hospitality Services & Scotiabank North Operations

Requisition ID: 250109

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Hospitality Services and Scotiabank North Operations provides strategic leadership and oversight for all Hospitality Operations and the centralized support model at Scotiabank North (SBN) within Global Operations. The role ensures operational excellence, regulatory compliance, and the execution of the transformation roadmap across Hospitality Services, The Commons at SBN and Scotia Plaza, and Corporate Offices.

Is this role right for you? In this role you will:

• Lead and drive a customer focused culture across Hospitality teams to deepen relationships and ensure a high standard of service.
• Set the strategic direction for all hospitality services supporting large corporate events and executive meetings.
• Oversee the experience of all visitors, event requests, technical needs, and physical maintenance of meeting spaces at Scotiabank Centre and SBN.
• Establish high quality service standards and responsiveness timeframes for client and vendor interactions.
• Develop and implement catering and service standards across all locations.
• Maintain in depth knowledge of spaces, facilities, food & beverage offerings, and technology.
• Provide strategic guidance on event planning, resourcing, and customer experience.
• Lead vendor management, including policy development, escalation handling, and contract negotiations.
• Prioritize usage of event and meeting spaces based on executive hierarchy and business needs.
• Drive operational excellence and foster an inclusive, productive workspace culture across SBN and Corporate Offices.
• Own the Centralized Operations model including updates, sustainment, and alignment with strategic objectives.
• Serve as primary liaison with Corporate Real Estate, Corporate Security, and external vendors.
• Chair monthly Governance Councils and quarterly Ops/Security meetings with administrative leaders.
• Oversee service level agreements and approve modifications as needed.
• Ensure seamless integration of SBN program changes, including special projects and operational enhancements.
• Lead day to day operations across supported locations, ensuring consistency and service quality.
• Act as BCP Plan Owner across all Centralized Operations locations to ensure safety, compliance, and continuity.
• Set priorities and allocate operating budgets for Commons, SBN, and Hospitality spaces while identifying cost saving opportunities.
• Manage financial planning processes and provide reporting to Finance.
• Resolve escalations or disputes related to chargebacks and allocations.
• Develop and manage the annual staffing and expense plan for the portfolio.
• Oversee transit budgets and associated approvals within control limits.
• Identify and lead operational improvements to drive efficiency and productivity across the portfolio.
• Build strong relationships with partners and stakeholders to expand service scope and resolve systemic issues.
• Plan and assess resource needs, ensuring adequate staffing, learning, and development plans.
• Embed Scotiabank’s risk culture, ensuring adherence to operational, compliance, AML/ATF/sanctions, and conduct requirements.
• Build a high-performance team environment emphasizing coaching, inclusivity, and development.

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• A degree in Hospitality or Event Management, or a minimum of 7 years of relevant experience in a first-class service environment.
• Experience managing large teams, preferably in administration and operations.
• Knowledge of performance management practices.
• Experience managing multiple priorities with strong delegation and follow up skills.
• Strong verbal and written communication skills with experience in strategic influencing, planning, and collaboration.
• Working knowledge of Business Continuity Planning and compliance reporting requirements.
• Proficiency with Microsoft Office Suite.
• Experience with venue management and large-scale event execution.
• Ability to operate independently in a multi location, fast paced environment.
• Strong financial acumen related to budgets, forecasting, and cost management.
• Expertise in vendor management, contract negotiation, and service level oversight.

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day. 
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.