Title:  Director, Global Banking & Markets (GBM) Client Chaperone - Toronto, ON

Requisition ID: 253121 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Director, Global Banking & Markets (GBM) Client Chaperone – Toronto, ON

Global Banking and Markets

Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin America, operating globally for over 100 years. Scotiabank’s strong U.S. presence provides our clients an important bridge to this key global market for trade and investment flows across the Americas and the world.

Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our clients. Our products include debt and equity financing, mergers & acquisitions, corporate banking, institutional equity sales, trading and research, fixed income products, derivatives, energy, foreign exchange and precious & metals. We also cross-sell the full range of wholesale products and services offered by the Scotiabank Group.

Be part of an innovative, Global Capital Markets and Investment Banking business with a unique geographic footprint that puts capital to work for our clients across industries!  We work together to drive ambition for every future!

Purpose

Contributes to the overall success of the Global Banking and Markets (GBM) business globally by ensuring day-to-day onboarding operations as well as strategic plans and initiatives are executed / delivered in support of enhancing the client journey experience and making it easy for clients to do business with GBM. Manages a team who handles client interactions with professionalism, urgency and superior service. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures, and support business goals with a client-centric approach.

What You’ll Do:

Client Relationships

• Single point of contact for clients throughout their relationship lifecycle for all onboarding items pre and post go-live (including regulatory change requiring re-papering)
• Manage the coordinated completion of/act as the control point for all onboarding items (requires working with the Credit, KYC, Legal, Operational Set-Up teams) with a focus on ensuring superior client experience
• Identify inefficiencies prior to commencement of trading to improve the client experience in real-time  and make recommendations to improve processes to continue to enhance the client journey experience

Key Partnerships

• Collaborate with GBM front office teams and senior internal stakeholders (including Credit, KYC, Legal, Operational Set-Up teams) to support customer needs and deliver business goals
• Build strong working relationships with various teams across Capital Markets and Corporate Banking, who own the client relationships, and hold regular meetings and provide updates to those desks, including desks heads and GBM business managers
• Manage the coordination between internal teams, and ensuring adherence to deadlines, targets and escalations, as required
• Work closely with internal partners including Technology, Client Insights and Analytics, Global Data Operations and others to identify and execute initiatives to streamline processes associated with the client journey experience

What You’ll Bring:

• Strong Leadership and Management Skills with 5-10 years of experience in similar role
• Experience in Capital Markets, knowledge of FICC, Equities and Prime Services products and in on-boarding clients
• Experience managing internal relationships with business desks and senior stakeholders  
• Ability to lead a multinational team of professionals
• Able to manage and work with external client executives
• Experience in finance industry and a keen interest in financial markets
• Knowledge of derivatives products and regulations required
• Excellent client focus and extensive experience working with clients
• Strong communication and organization skills
• Bachelor of Business Administration or Finance

Work Arrangement:

• This position is an onsite role, with the expectation that you will work 5 days a week in the office
• This role will be seated within the Capital Markets trading floor; non-standard hours are a common occurrence
• Limited travel domestically and internationally may be required

#LI-Onsite #GBM

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.