Title:  Director, Fraud Management Detection & Application Fraud

Requisition ID: 212596

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director, Fraud Management Detection & Application Fraud leads and oversees Fraud Detection & Application Teams in Canada ensuring business strategies, plans and initiatives are executed/delivered in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? In this role you will:

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Provides overall leadership and performance management of the Fraud Detection & Application Fraud Teams operation; accountable for overseeing the management of fraud alerts for the Canadian Retail and Commercial portfolios across a variety of credit, debit and digital channel products.
• In conjunction with the VP and senior leadership team, responsible for the long-term strategic direction of the fraud strategies in support of the business lines
• Takes a leadership role in pursuing strategies to improve customer experience, fraud losses, operational efficiencies and organizational effectiveness
• Partners with the senior leadership team to establish and maintain metrics (eg. Scorecards) for measuring, evaluating and benchmarking quality performance of fraud detection & application, customer satisfaction
• Responsible for achievement of fraud plan & Fraud Detection & Application Team objectives
• Responsible for ensuring the achievement of customer and operational KPIs
• Responsible for the coverage model for scheduling to ensure operation effectiveness and efficiency
• Responsible for effective team management, development of a strong management team and maintaining a high level of employee engagement
• Builds strategic relationships and key partnerships both internally and externally
• Provide subject expertise and thought leadership from fraud perspective to support bank projects/initiatives
• Keep abreast of emerging issues, trends and evolving regulatory requirements and assess potential impact to the fraud detection & application fraud teams and recommend remediation actions
• Partner with key stakeholders (e.g. Office of the President, Ombudsman, Team Voice) to ensure effective resolution of customer concerns and issues related to actions taken on their accounts
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have:   

• Bachelor Degree in Business Administration, Finance, or Criminology - preferred
• MBA (or equivalent) is an asset but not a requirement
• Expert knowledge of industry trends and information regarding fraud management
• 5+ years of experience in an operations environment
• 5+ years of management experience in a collaborative work environment
• Highly skilled leader with extensive experience leading large teams focusing on coaching, strategic planning and execution of key business priorities
• Strong prioritizing, planning, analytical, presentation, project management, and relationship building skills
• Working knowledge of retail and commercial credit products, consumer credit lifecycle, risk management
• Developed judgement and problem-solving skills sufficient to interpret and/or analyze factual

What’s in it for you?

• A rewarding career path with diverse opportunities for professional development
• Lead strategic projects with a significant impact on business line growth.
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• An organization committed to making a difference in our communities – for you and our customers.
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.