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Title:  Director, Engagement Management - Tangerine Bank




Requisition ID: 192562

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Looking for a hybrid role? We have the job for you! Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.


The team:

Scotiabank’s Global Technology and Enterprise Platform (GTEP), Solutions Integration & Delivery (SI&D) organization is deeply rooted and integrated into Scotiabank’s business lines. The SI&D team supports strategic and operational goals with our global CIOs and business stakeholders to deliver high quality and highly performing enterprise infrastructure services.


The role:

In this role, you will have an end-to-end accountability of all GTEP services provided to Tangerine Bank, one of Scotiabank’s premiere business lines. You will work in close collaboration with all functions such as Application Development teams, Executive Management, Compliance, Security, and other business groups.


You will provide thought leadership to a team of IT professionals as well as subject matter expertise and guide them in the direction that’s aligned to the bank’s strategic vision and objectives.


When required, there is travel within the Greater Toronto Area. You are fine with working off-hours to assist with problem resolution or ensuring the systems are operational. You can also make yourself available, 24x7, to ensure system availability for critical communication tools within Canada.


Is this role right for you?

  • You are a seasoned IT professional who is passionate about driving results & accountability, while creating and maintaining strategic relationships across an organization.
  • You are a forward thinker who likes to stay on top of the latest market trends and eager to communicate your vision to diverse stakeholders & champion next generation enterprise level solutions.
  • You enjoy developing a great team and seeing them succeed by sharing your technical background to help others prevail in technical challenges (incident management, architecture/engineering, project delivery).
  • You have a keen desire to share your vision to diverse stakeholders.
  • Eagerness to learn and challenge yourself is a part of your DNA.
  • You take personal pride in always maintaining a high quality of service with assigned tasks.
  • You are comfortable in adapting to a changing technology landscape.


Do you have the skills that will enable you to succeed in this role?

  • You can demonstrate strong communication (verbal/written/presentation) skills in English & the same in Spanish and/or French is an asset. Furthermore, you have good interpersonal skills to build relationships with internal and external business/technical partners and vendors.
  • You have at least 10+ years of professional working experience in leading people within an Information Technology department or division that provides services to clients spanning multiple locations across a region and/or country and/or countries.
  • You have at least 4+ years of hands-on technical working experience in the end-to-end design/planning/implementation to migrate from on-prem to Public Cloud infrastructure.
  • You can demonstrate hands-on technical working experience in driving the modernization on Public Cloud (GCP and/or Azure).
  • You understand & can translate/articulate strategies and roadmaps to multiple stakeholders, including C-Level business & technology executives.
  • You have experience building strategic partnerships and a proven track record at driving continuous improvements to achieve business goals.
  • You are analytically inclined with extensive experience leading, informing, and influencing key business decisions that are centered on strategic growth.
  • You can provide communication/alerts to the business lines regarding degraded or missed service levels as a part of the problem management escalation process and pro-actively communicate any IT issues and upgrades to business lines.
  • You possess superior problem solving and decision-making skills to resolve work issues while under pressure in a dynamic environment.
  • You have a post-secondary education in Computer Science or Engineering or Business.


What's in it for you?

  • Expect to be constantly challenged in this fast paced & dynamic environment. This will allow you to have the opportunity to be creative while gaining knowledge banking systems and operations. You will build relationships with vendors and technical leads from carriers and present valuable and long-lasting contributions to the bank.
  • We are technology partners who help the business transform how our employees around the world work.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
  • We care about our people, allowing them to design how they work to deliver amazing results.
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
  • When required onsite as a part of a hybrid work model, your 2 primary locations are in Toronto (3389 Steeles Avenue East & 100 Yonge Street).







Location(s):  Canada : Ontario : Toronto || Canada : Ontario : North York 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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