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Title:  Director, Digital Banking Solutions - CCAU




Requisition ID: 156090

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Reporting to the Vice President and Chief Operating Offer - CCAU (Caribbean / Central America and Uruguay), the Director leads and oversees the Digital Banking Solutions for all business lines across CCAU. They coordinate with business lines in managing and delivering on digital end to end capabilities across all business lines for CCAU including retail, commercial and insurance business. This role will work with business leads and product owners to ensure digital sales metrics, opportunities, and efficiencies as per business case are realized. The Director will also be responsible for strategic vision in leading and identifying opportunities for digitalization of products and services offerings to customers in line with digital strategy and across all business lines. 


The Director will also be responsible for ensuring that risk assessments are completed as required and directing actions required from business planning perspective and in accordance with  governing regulations, internal policies and procedures and overall control framework.  





  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • End to end responsibility over digital projects for CCAU. Responsible for digital sales results for all products, across all business lines. for including all open market experiences and acquisition experiences targeting noncustomers.
  • Responsible for the overarching strategic vision, commercialization, and deployment of new Digital Projects across CCAU
  • Represents the business in the development of end-to-end product roadmaps. This implies prioritizing all digital products initiatives focused on business impact and technology feasibility of each initiative. 
  • Aligning the digital initiatives across all business lines to ensure constant connection with the overall business strategy and priorities. For example, define which products will be launched when on the digital roadmap for each product and business line.  
  • Constant alignment with Digital Factory teams to ensure consistent strategy and roadmaps at Digital Banking level. 
  • Define the development of and implement strategies that shape meaningful change for our customers
  • Constant interaction with the Digital Marketing teams to ensure the right strategy and execution to reach and exceed digital sales targets. 
  • This position requires constant alignment and coordination with key units across all business lines of CCAU including, but not limited to, Retail Banking, Commercial nd Insurance Units.  Division: This includes all product lines, all traditional distribution channels, sales practice teams, business intelligence.   
  • Representing Digital Banking and direct coordination with the Credit Risk teams and the operational risk owners and advisors (AML, Fraud, Operational). Also includes direct coordination’s with Operations teams to define and implement new processes that impact across the bank to allow full impact of the Digital Solutions. 
  • Manage financial projects, develop value-at-stake and total cost of ownership models and define KPIs to measure business outcomes and team success 
  • Establish and maintain industry-leading standards for operational and business excellence, consistent and in keeping with industry best practices and Bank Standards (e.g. service standards, audit, compliance, regulatory, operational risk.
  • Ensure the necessary operating systems, policies, procedures, resources and structures are in place and are maintained to effectively achieve the standards for operational and business excellence.  Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
  • Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team. 


Education and Experience:


  • Bachelor’s degree in Business, Engineering, Computer Science or equivalent 
  • 5+ years of product management or development experience 
  • Proven knowledge of digital and experience deploying digital solutions
  • Strong analytical skills and ability to manage to metrics that drive the P&L
  • Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment
  • Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics)
  • Proven leadership, collaboration, and presentation skills
  • Familiar with human-centered design, understanding of the methodology behind creating amazing user workflows
  • Demonstrated competence and ability to influence senior executives 
  • Proven experience leading cross functional projects
  • Fluency in English


Please Note:  This position is open to a local working location should you reside in the following region: Caribbean / Central America and Uruguay


Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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