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Title:  Director, Digital Product, Digital Factory

                                                                                                                 

 

 

Requisition ID: 88283

 

At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about our Digital Banking career opportunities, explore our Communities of Practice, or hear from our leaders, check out our Technology at Scotia career page.

 

 

As the Director of Digital Product Management, you will help grow, inspire, and lead our Digital Onboarding team. Reporting to the Head of Customer Growth & Onboarding, this key role is responsible for strengthening our Digital Sales vision and build the platform for retail bank acceleration.
From maturing our current sales funnels to enabling all retail products on digital, based on judicious prioritization & value, the Director of Product Management will collaborate with teams in digital factory and the wider retail bank, to provide an intuitive banking experience to our customers.

We’re looking for an individual with a natural sense of curiosity, resilience and a blend of business and technology.

 

Is this role right for you?

  • You will promote a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Drive short and long-term product vision, strategy, goal-setting, and execution for the product onboarding & digital sales journeys
  • Engage & cultivate relationships with key stakeholders from retail deposits, credit & unsecured lending, and insurance portfolios
  • Continuously perform customer need analysis and understand business pain points. You will also identify the biggest problems to solve to build & own the roadmap
  • Lead a team of 4-6 product managers. You will develop and grow talent through effective mentoring and succession planning for key talent
  • Help your team prioritize, negotiate, and remove obstacles to ensure quality product launches
  • Collaborate with the Engineering & Design teams, providing them business context and engaging them to build the right products on time
  • Practice and encourage data informed decision making & hypothesis driven product development, in the team and also in the organization
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
  • Promote a high-performance environment and contributes to an inclusive work environment. 


Do you have the skills that will enable you to succeed?

  • You have 8+ years of experience in a role building customer-facing digital products
  • Experience managing multiple technology products and/or digital journeys end to end, from inception to delivery
  • You are knowledgeable about multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Finance or Marketing.
  • You have excellent critical thinking skills: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • You have a demonstrated ability to achieve judicious goals in an innovative and fast-paced environment. Ability to evolve product strategy based on research, data and industry trends.
  • You have an attention to detail and prioritization is your strong suit, and you enjoy using analytics to driving decisions
  • You are curious and experimental mindset to drive innovation amidst uncertainty
  • Having experience in the financial industry would be an asset.


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19. 

 

 

 

Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

 

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.