Title:  Director, Digital Channel Enablement

Requisition ID: 241921

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of Commercialization and Operations in the Digital Planning, Performance, and Commercialization team, ensuring goals, plans and initiatives are executed / delivered in support of Scotiabank’s business strategies and objectives. You will lead channel operations, employee programming & engagement and provide strategic foresight to ensure the channel builds commercially viable products and capabilities that drive seamless, client-centric experiences across mobile, web, and other emerging platforms.

As a leader, you’ll oversee a team of managers or analysts, drive cross-functional alignment at the enterprise level, and represent Digital Channels in operational and commercialization governance forums. You’ll also play a key role in shaping the commercialization framework, optimizing operational routines, and supporting disciplined financial and performance management

Is this role right for you? In this role, you will: 

Commercialization & Go-to-Market Planning

• Lead the end-to-end commercialization strategy for digital releases, ensuring alignment with product roadmaps, enterprise priorities, and client outcomes
• Plan and oversee go-to-market plan, ensuring operational readiness, risk mitigation, and cross-functional alignment between product, performance and planning teams
• Champion commercialization best practices and frameworks across the Digital Channel organization
• Closely partner with Digital Product leads and champion organizational visibility into digital product deliveries

Operational Readiness & Delivery

• Own operational readiness standards and drive continuous improvement of processes and governance routines
• Ensure consistent execution discipline across digital releases through structured operational playbooks and performance routines
• Partner with senior stakeholders in Technology, Operations, and Risk to manage dependencies and ensure delivery scalability
• Coordinate cross-functional readiness activities and track delivery milestones
• Ensure operational processes, controls, and support models are defined and approved before launch
• Identify opportunities to streamline operations and improve efficiency in delivery

Vendor & OPEX Management

• Lead OPEX planning, management, and reporting for the Digital Channels portfolio
• Provide financial insights and recommendations to optimize spending and improve operational efficiency
• Partner with Finance and senior leadership to ensure alignment between strategic priorities and financial plans

Programming & Engagement

• Championing the voice of the channel by leading employees & partner facing digital programming & engagement (e.g. hackathons, Future Fest, New Employee Onboarding, etc.)

Leadership & Collaboration

• Partner cross-functionally to maintain alignment between teams and ensure disciplined execution
• Lead and mentor team to deliver key commercialization and operational objectives
• Influence and align cross-functional leaders to ensure Digital Banking initiatives are launched with excellence
• Promote a culture of accountability, transparency, and collaboration across teams and stakeholders
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Bachelor’s degree in business, Engineering, Computer Science or equivalent
• 7+ years of digital growth and transformation experience in a high growth consumer industry
• 7+ years of digital and experience deploying digital solutions
• 7+ years of team management (5+) and senior leadership stakeholder management
• A master storyteller & relationship builder with an eye for detail, passion for operations and digital strategy
• A natural culture catalyst with a passion for driving the employee culture
• Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment
• Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics)
• Familiar with human-centered design, understanding of the methodology behind creating amazing user workflows and excellent digital customer experiences
• Proven experience with cross functional projects

What’s in it for you?
• The opportunity to be part of a high-impact team driving digital transformation at Scotiabank
• A culture that values curiosity, collaboration, and continuous learning
• A chance to see your work influence key strategic initiatives and customer experiences across the bank
• Competitive compensation and performance-based incentives 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.