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Head (Senior Director level), Digital Banking, Caribbean & Central America, Digital Factory

Date: Jun 19, 2019

Location: Toronto, ON, CA

Company: Scotiabank





Requisition ID: 62602


At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about the Digital Factory workspace, our Digital Banking career opportunities, Communities of Practice, and open source projects, check out our microsite:


As the Head of Digital Banking, Caribbean & Central America (CCAU), you will lead a cross-functional technology team to deliver outstanding digital experiences to customers across digital channels in those geographies. You will also liaise with our team in Uruguay to create alignment and assist them with their digital agenda

Is this role right for you? 
  • Lead and drive a customer-focused culture within the CCAU region to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • In collaboration with the business, set and drive an ambitious strategy and product development roadmap for Digital Banking 
  • Make strategic recommendations on infrastructure investments and roadmap for the CCAU region
  • Support business leaders with the development and implementation of a consistent digital banking roadmap in all countries within the region.
  • Alongside the Chief Digital Officer, set goals and metrics for Digital Banking CCAU and enable the team to perform, produce, and deliver in order to meet the digital targets and priorities across all channels. 
  • Partner with the Enterprise Digital Banking Team to ensure adherence to global practices, re-use of global technology products, platforms and processes to accelerate time to results and quality of solutions.
  • Build a high-performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning
  • Manage the Digital Banking budget, spend, and expense management and allocation of resources. Including management of digital vendor relationships as well as internal charge-backs and technology costs.
  • Direct day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement and limits, and communicate it throughout the team. 
  • Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance 
  • You are flexible to travel to the Carribean and Central American region on a quarterly bases 


Do you have the skills that will enable you to succeed?

  • You have managed large-scale project execution within complex and large organizations
  • You can demonstrate expertise in developing and implementing innovative solutions, and/or leading a digital transformation 
  • You have a minimum post-secondary degree, preferably in Business and/or Computer Sciences/Engineering.
  • You have excellent interpersonal skills with the ability to influence stakeholders with competing priorities
  • You are obsessed with the customer, taking a customer-focused approach 
  • You’re a people person, who can build strategic and successful relationships, specifically with geographically distributed teams and stakeholders 
  • You love numbers, with the ability to use data to tell a story and problem-solve rapidly while assessing risks
  • You have proven success in managing multiple competing and complex initiatives, which means your time management, organization, and prioritization skills are truly developed 
  • It would be ideal if you are fluent in Spanish


What's in it for me?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • Dress codes don't apply here, being comfortable does
  • Free shuttle service to and from Union station, which means more money in your pocket
  • Onsite subsidized cafeteria with a chef, so you can snack all day, every day
  • Onsite fitness center, so you can feel your best  
  • This isn't your typical "corporate" job. We work hard and we have fun!
  • Access to thousands of online and in-person courses so you can brush up on skills, or learn new ones
  • Clear career mapping and progression. We hire you for your talent and not just for the job. 
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, 4 weeks of vacation, personal & sick days, medical, vision and dental benefits that start from day one and much more!

Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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