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Title:  Director, Digital Advisory and Country Relationships - Toronto, ON




Requisition ID: 72277


Join the Global Community of Scotiabankers to help customers become better off.





As a critical member of the International Wealth Management team, the Director, Digital Advisory and Country Relationships, partners with Senior Wealth and IB leaders in Toronto and in countries to frame, deploy and assure full execution of the strategic and operational framework, desinged to serve the best interestes of all stakeholdes and support substainable business growth for International Wealth Management across all jusrisdictions. The main emphasis of this position is to articulate and support the strategic plan execution, encompassing all aspects such as key initiatives, countries relationship governance, key business OKRs (Objectives and Key Results) evolution, Advisory strategies and tools, talent development and recognition, M&A and resources management. The Director is required to articulate and deploy a strategic program to augment advice by introducing the human and digitally enhanced advice strategies, leveraging digital capabilities. IWM comprises a wide range of business lines including Banking, Brokerage, Investments, Pensions and Trust, executed across multiple segments within the bank, both on retail, wholesale and private banking. The Director leads a number of strategic initiatives such as consolidation, reposititioning and divestitures of businesses, integrations of acquisition, also ensuring key strategic initiatives are aligned with business plan and are successfully implemented.




1. Champion Strategic Plan Execution

  • Articulate with internal and external partners, and IWM leadership, the 3-5 years strategic plan to be designed to serve the best interests of all stakeholders and support sustainable business growth for International Wealth Management across all jusrisdictions.
  • Coordinate country buy-in process, and IWM Strategic Summit to ensure the feasibility and engagement with core countries.
  • Coordinate and support the strategic plan execution and position of International Wealth Management, covering: key initiatives, countries relationship governance, key business OKRs (Objectives and Key Results) evolution, Advisory strategies and tools, talent development and recognition, M&A and resources management.
  • Facilitate the resources discussion and approvals necessary to execute the plan with internal stakeholders.


2. Digital Wealth Advisory Strategies and tools

  • Develop and execute an effective program to innovate and augment advice expertise leveraging digital, strategies and tools.
  • Partner with local internal and external experts, to build a set insights center to be accessed by all jurisdictions, to support advisor’s productivity enhancement and expertise through enhanced analytics and customized insights.
  • Develop and enhance online and mobile investing capabilities to support self-direct investors.
  • Improve customer experience by augmenting advisory strategies and deploying investment portfolio solutions adequate to each segment, both individuals and institutions.
  • Work together with the head of Asset Management and Private Banking to identify best asset classes’ solutions to each portfolio, in alignment with theirs and Scotiabank’s Strategies, market needs and support rollout in each country.
  • Lead the introduction of human and digitally enhanced advice in our core markets, focused on assessing new markets and improve advisor’s productivity.


3. Champion country Relationship Management - Governance

  • Develop and execute an effective governance with each country and Toronto, to assure adequate flow of communications, effective strategic initiatives execution, resources prioritization and allocation.
  • Disseminate knowledge of global best practices and industry trends and facilitate country-to-country knowledge transfer. Develop and execute the set of propriety events, to ensure cultural and knowledge alignment across all jurisdictions.
  • Proactively solicits and captures internal communication opportunities including responsibility for the execution of management meetings, town halls, viewpoint committees and staff events.
  • Assure the execution of the Wealth strategy by supporting countries to “make things happen” by identifying requirements / roadblocks and facilitating / coordinating the required steps. Maintains country up to date with the developments or initiatives, assuring that the countries perspective is understood when the decisions are made
  • Develop and maintain a set of comprehensive business metrics to analyze results and report on Wealth performance to executives.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions


4. IWM&P Structural Cost Transformation and Decision Support

  • Lead the development and successful implementation of  IWM&P Structural Cost Transformation objectives
    • Provides analysis reporting to support decision making on major business initiatives and develops management reports of key metrics for use by the leadership team.
    • Supports Finance with business line financial analysis, planning and reporting by managing the creation and analysis of monthly, quarterly and annual financial reports and planning.
    • Works closely with the SCT office to identify and implement efficiency initiatives utilizing Lean strategies and optimizing toolsets such as Pega and Anaplan.


5. Champion Customer Experience

  • Map and improve key customer journeys essentials to excel on investment and advice customer experience, across all individuals and intuitions.
  • Develop and execute a rigorous plan focused on eliminate pain points across the key client’s journeys
  • Leads with countries and local experts the introduction of NPS and develop a closed loop feedback discipline in all jurisdictions.


6. Integration

  • Lead the design and implementation of acquisitions leveraging a thorough understanding of client segmentation, optimal client experience, product segmentation, profitability analysis, regulatory requirements, sales management, distribution channels and other operational functions by: 
    • Conducting comprehensive operational review in country, assessing unique country structure/operational model, recommending enhanced solutions for streamlining processes
    • Identifying and addressing legal and regulatory requirements, and providing on-going strategic guidance and support to all of the relevant support groups (i.e. retail, sales and service, finance) to ensure business is being processed efficiently with minimal risk, with positive impact on client experience and in compliance with various regulations and agreed upon Service Level Agreements.

Educational and Experience Requirements:


  • 10 + years of financial services and management experience required, MBA degree required
  • Proven track record in strategy development including in-depth experience and demonstrated success in leading multi-disciplinary initiatives of varying sizes and complexity, efficiently and effectively, ensuring all elements of change are considered, understood and managed.
  • Solid Wealth or Digital technologies knowledge
  • Strong interpersonal skills that facilitate a positive and effective team environment at all levels of the organization.
  • Strong negotiating, influencing and communication skills (written and oral) to influence all levels of the organization through the presentation of insight based on sound investigation experiences.
  • Excellent planning and analytical skills.
  • High credibility with the Bank’s senior management team and with business line and other functional area management teams.
  • Ability to take calculated, enterprising risks supported by clear rationale (e.g. industry trends, competitive research, and positive cost benefit analysis).




Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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