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Title:  Director, Digital Accessibility, Digital Design Canada, Digital Factory




Requisition ID: 87978


At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about our Digital Banking career opportunities, explore our Communities of Practice, or hear from our leaders, check out our Technology at Scotia career page.



The Director, Digital Accessibility leads and oversees Digital Accessibility ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Scotiabank has a clear and well-supported digital mandate to transform banking, by reimagining the customer experience, fostering innovation to deliver new digital value propositions and enabling our teams to drive significant change across the organization. The Director, Digital Accessibility will articulate and advocate for digital accessibility and inclusive design across the Enterprise. You will drive strategy and enterprise technology change management in the development of a global accessibility practice. You will collaborate with other leaders from our strategic partners in different countries and lines of business, as well as with our leaders in design, operations, engineering, digital marketing, data and more to define and implement the digital accessibility strategy.

The Director, Digital Accessibility is responsible for leading a team mandated to ensure that Scotiabank’s digital experiences are accessible and that they reflect the diversity and needs of our customers and employees. As a team you advocate for the principles of accessibility and inclusive design throughout the software development lifecycle, within an agile framework, and educate, support and mentor others to build the capacity and confidence to meet this goal.

We take great pride in accommodating candidates and employees of all abilites and lived experiences.


Is this role right for you?

  • You will lead and drive a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • You will define, lead and execute a cohesive digital accessibility and inclusive design strategy across Digital Banking and the broader Bank collaborating as needed across regions and functions.  
  • You will apply an inclusive design lens that considers the full range of human diversity with respect to ability, language, culture, gender, age and other forms of human difference across digital products and services. 
  • You will actively engage with our diverse customers and the community of persons with disabilities to understand their customer journeys and accessibility experiences and to communicate their needs, desires and experiences to build empathy, drive action and identify opportunity spaces for inclusive and accessible products and services.
  • You will work to understand the regulatory landscape around accessibility and its impact on digital products and services as well as alignment with the Bank’s risk appetite and framework. 
  • You will establish standards, guidelines, best practices, processes and systemic frameworks for implementing and sustaining accessibility and inclusive design across the enterprise.
  • You will seek out and create opportunities to capitalize on local and global regulatory, demographic, technology and consumer trends that are shaping the needs of our diverse customer base.
  • You will communicate the accessibility value proposition to both internal and external audiences.
  • You will identify accessibility KPI’s, monitors adoption, tracks progress and supports government compliance requirements.
  • You will project into and shape the future for the team and accessibility and inclusive design portfolio. 
  • You will serve as a strategic bridge from Digital Banking to the broader Bank and weave together collaboration models between teams as appropriate.
  • You will serve as a champion for the Bank/Digital Banking vision and strategy and ensure that the team has understanding and knowledge to drive priorities.
  • You are a collaborative leader who leverages diversity across disciplines/locations/levels to fuel creativity and innovation in inclusive technology design.
  • You will manage, grow and mentor a team of accessibility specialists, delegating, providing feedback and guidance, and ensuring high quality on-time delivery while fostering a Digital Accessibility Community of Practice.
  • You will work to understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • You will create an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 
  • You will builds a high performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; informing on vison/values/business strategy; and, managing succession and development planning for the team.


Do you have the skills that will enable you to succeed?

  • You have a College Diploma or Bachelor's Degree, in Inclusive Design, Computer Science, or equivalent experience
  • You have 5 - 7 years of relevant work experience in Digital Accessibility
  • You have 2+ years defining and leading an enterprise accessibility program
  • You have a thorough understanding of an inclusive, human-centered approach and methods to design.
  • You have excellent critical thinking skills: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • You have a high level of awareness of disability related issues.
  • You have expert knowledge of accessibility standards and principles including the Web Content Accessibility Guidelines
  • You have proven ability to effectively communicate the complexities, challenges and opportunities of accessibility and inclusive design to technical and non-technical audiences with various skillsets.
  • You have some experience in enterprise technology change management (this is an asset). 
  • You have experience in building stakeholder relationships and strategic influencing.
  • You have a passion for changing the way people bank and work, and have a willingness to live in the future and build what’s missing.


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19. 


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.