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Title:  Digital Product Owner


Requisition ID: 16093

Branch / Department: Digital Product - Canada

Transit Number: 82636


The Digital Factory is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.
Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

Job Purpose

Scotiabank’s Digital Factory has a clear and well-supported mandate to transform the way banking technology is delivered, by reimaging the customer experience, fostering innovation to deliver new digital value propositions and enabling our teams to drive significant changes across the organization and for our customers. 

The Digital Product Owner is accountable for launching agile initiatives in the Digital Factory. Leveraging their ability to organize and motivate teams within an incremental delivery environment, they will work with Product lines, Bank Stakeholders and Software Developers to translate customer journey directives into actionable backlog deliverables, and follow through to completion.


Major Accountabilities

Specifically, the Digital Product owner will:

  • Play a leadership role in the Scrum team to ensure that capabilities are in-scope, on-time and of high quality
  • Develop and execute on a Product Vision and Roadmap that is  tied to desired Key Performance Metrics (KPIs)
  • Leverage data and analytics to clearly define current and target state KPIs that are tied to the Product Roadmap
  • Understand and translate customer and business needs into backlog items.
  • Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer, and functional/non-functional requirements.
  • Execute the development of product roadmaps. Author, refine and approve backlog items, with clearly articulated acceptance criteria
  • Manage and prioritize backlog contents, ensuring sufficient depth of groomed items for development consumption and commitment
  • Apply incremental delivery principles, drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process
  • Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements
  • Manage engagement with bank stakeholders and effectively communicate product release contents and expected product capabilities/customer journey
  • Identify and manage business activities (operating model, training, communications  etc.) required to support agile initiatives
  • Manage project financials, develop value-at-stake and total cost of ownership models and define KPIs to measure business outcomes and team success
  • Facilitate problem solving on a day-today basis as required, working closely with development on implementation challenges
  • Coach team members and help with their development / desired outcomes as required


Key Competencies / Work Experience

  • Previous work experience with significant accountabilities relating but not limited to:
    • Product management and product development
    • Leading IT and business teams
    • Influencing senior executive decisions
  • Previous product management experience with mobile apps (Android & iOS) and/or experience in cloud native microservices
  • Excellent project delivery skills, with proven accomplishments leading cross-functional projects
  • Enthusiastic, thorough, inclusive and results-oriented; Ability and desire to help others thrive in a dynamic team-oriented environment
  • Eager to mentor, teach, share and learn
  • Deep passion in first class customer experiences, innovation and delivering software  
  • Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision) 
  • Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes
  • 4+ years related experience in product management or technical solution delivery is preferred
  • Certified Scrum Product Owner designation a significant asset
  • Experience in a technology company or top-tier technology consulting firm an asset 



Location(s):  Canada : Ontario : Toronto 

As Canada’s international bank, we are a leader when it comes to inclusion. Scotiabankers hail from over 120 countries, speak more than 100 languages and serve over 23 million customers globally. As a highly diverse company, we know that an inclusive environment for employees and customers helps everyone achieve their best. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide a positive recruitment experience.

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