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Title:  Creative Design Director


Requisition ID: 15647


The Digital Factory is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.
Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.


About the Creative Design Director

This role sets the vision for how great creative design can augment Scotiabank’s digital applications and digital marketing experiences. As the Creative Design Director, you will partners primarily with Digital Marketing, Design and Brand to drive an on-brand and consistent look & feel and creative presence across our digital properties, and is directly responsible for guiding a team of talented graphic designers, writers and content experts to create and deliver compelling creative assets and campaigns that can be leveraged throughout our digital experiences. You are also responsible for building and fostering deep partnerships with the Global Brand Team and ensuring our brand is respected and represented consistently throughout our digital customer experiences, globally.


If you are a senior creative design professional who is self-driven, and who has the proven ability to drive innovation digitally within existing and established brand guidelines and frameworks...then we want to hear from you!


What will you do in this role?

You will be responsible for executing digital creative direction globally, including:

  • Drive the strategy and creative vision for the digital application of the Scotiabank brand; you must have a passion for color, typography, illustration, writing, animation, photography and video and the ability to pull all of these together to create a cohesive and recognizable brand presence digitally
  • Ensure the work of digital design and marketing teams members adheres to brand and design guidelines and supports accessibility and user experience expectations and sales and marketing objectives
  • Act as a strategic partner to the global Brand & Marketing team to collaborate on the evolution of brand standards, guidelines and best practices for digital
  • Look for opportunities to develop creative libraries with guardrails to be leveraged by digital teams global to drive efficiency and scale across our markets and ensure brand consistency
  • Help to foster a culture based on design thinking, creativity and innovation and will put the customer at the heart of everything you do. You are able to articulate and defend strategic and creative direction to senior partners and stakeholders and act as a creative ambassador.
  • Work collaboratively across multiple teams and countries within the Digital Banking Unit to educate and advocate on the appropriate use of color, font, imagery, icons, voice, tone, animation, video, voice and typography. You will work tirelessly to continually raise the digital creative bar globally.
  • Identify and oversee creative partners to collaborate with (illustrators, artists, photographers, directors, etc) and ensure they work with our internal teams to ideate as necessary.
  • Maintain consistency over the quality and message of the creative team’s output; monitoring the creative budget and making sure all projects are delivered within the projected parameters


Are you the right person for the role?

  • You have a deep understanding of human-centered approach and methods to design.
  • You have a positive and resilient personality. You must be able to embrace feedback and have a desire for continuous iteration and improvement.
  • You are a natural storyteller with the ability to craft and communicate compelling stories that add clarity and inspire passion.
  • You are an empathic leader who leverages diversity across disciplines, geographies and levels to fuel creativity and innovation in creative design. You will inspire, guide, motivate, and mentor to ensure your team members perform at their peak and grow professionally.
  • You are open, persuasive, engaging and love to have a good laugh
  • You have a passion for changing the way people bank and a willingness to live in the future and build what’s missing.
  • You have an entrepreneurial mindset with the ability to act both strategically and tactically; providing long-range thought leadership on the future of digital banking in partnership with Digital Design & Marketing Directors
  • You are willing to roll up your sleeves and get it done.


Do you have the skills that will enable you to succeed?

  • 10+ years as a creative design director, preferably in e-commerce, digital sales and application environments; 15+ years of experience working in digital as a creative professional (digital art director, writer, graphic designer, user experience designer, etc.)
  • 10+ years building and developing high-performance creative design teams in fast-paced evolving organizations; demonstrated ability to attract outstanding talent, and inspire/coach them to be their best.
  • Post-secondary education in Design, Communications, the Fine Arts or a related field
  • A demonstrable portfolio of work (professional and personal) which showcases your stylistic breadth, attention to detail, and which balances beauty, innovation and usability.
  • Expert level of proficiency in Adobe CC (Illustrator, InDesign, Photoshop).
  • A demonstrable history of applying design thinking tenants and user centered design principles to challenges at work or in everyday life
  • Comfortable working in a self-guided manner with the ability to prioritize tasks and manage your own time efficiently, without direct input or oversight; further, you are able to balance great design with short and sometimes uncomfortable deadlines.


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences
  • Dress codes don't apply here, being comfortable does
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • This isn't your typical "corporate" job. We work hard and we have fun!
  • We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), 4 weeks of vacation, personal & sick days, paternity/maternity leave top-ups and much more.


If you’re interested in helping us shape the future of banking, click the “Apply Now” button to submit your application. We are hiring for a variety of high impact roles. If you are curious but aren’t sure this role is right for you please contact us anyway - we’re moving fast and looking for hard-working and innovative individuals to take us to the next level.


Location(s):  Canada : Ontario : Toronto 

As Canada’s international bank, we are a leader when it comes to inclusion. Scotiabankers hail from over 120 countries, speak more than 100 languages and serve over 23 million customers globally. As a highly diverse company, we know that an inclusive environment for employees and customers helps everyone achieve their best. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide a positive recruitment experience.

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