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Title:  Digital Content Manager, Digital Factory




Requisition ID: 86885


At Scotiabank Digital Factory, the reach and opportunity of a global organization meets the passion and drive of a startup. Reinvention starts here—and it starts with you.

We believe that the pathway to success is paved with user feedback, so we’re constantly asking our customers how they want to bank. When we find an opportunity to make things people will love, we assemble teams of specialists to collaborate in Digital Factories in Canada, Chile, Mexico, Peru, and Colombia. We work fast, and we work smart. Join us to create meaningful experiences and build the bank of tomorrow for our customers around the world.

If you’d like to learn more about the Digital Factory workspace, our Digital Banking career opportunities, Communities of Practice, and open source projects, check out our microsite:


Would you like to help us reinvent how people bank? At Scotiabank's Digital Factory, we are passionate about transforming the customer experience. We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done. By joining our Content Management team, you will make an impact on our customers, the banking industry, and ultimately, the world.


Is this role right for you?

  • You are passionate about digital, constantly learning and experimenting in the space
  • You have a deep pride in quality craftsmanship, with a user centric approach to your work, that delights customers
  • Your attention to detail is unsurpassed
  • You are able to pivot and adapt to change and can motivate others through change
  • You have a high aptitude for diving in, taking ownership and picking up new things
  • You are a strategic thinker who leans on data and research to ground your tactics
  • You're eager to share your ideas and optimizations in a team environment, always welcoming feedback
  • You have open and transparent communication, including the ability to distill technical details into non-technical terms
  • Core desire to build a top-tier customer experience and the ability to collaborate with internal stakeholders to deliver it



Do you have the skills that will enable you to succeed?

  • You are a content management expert with a solid understanding of website design, content management systems, HTML and Photoshop
  • You ensure that website content has a consistent look and feel and is formatted to established standards
  • You have knowledge and experience using content management platforms, website testing and personalization tools, and web analytics tools (Adobe platform experience is an asset)
  • You understand the importance of implementing accessible content and have knowledge of WCAG 2.0 AA standards
  • You understand the impact of content and can use web and SEO metrics to analyze website traffic and user engagement to drive thoughtful, data-driven optimizations
  • Understanding of the customer journey and how “discovery” integrates into the entire journey map, both online and offline
  • Ability to manage multiple business priorities and stakeholder expectations in a fast-paced, deadline-driven environment
  • You are able to juggle multiple tasks at once, changing focus and priority as needed, with strong problem solving and decision-making skills
  • Experience using Adobe Experience Manager is preferred
  • Spanish language skills, written and verbal, are an asset
  • Knowledge of JavaScript, CSS, etc. is an asset
  • Practical experience with Agile development methodologies


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *


*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.


Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.


At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.


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