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Title:  Digital Accessibility Specialist


Requisition ID: 19127


The Digital Factory is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.
Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.


About the Digital Accessibility Specialist

The Digital Accessibility Specialist will champion inclusive design and accessibility across Digital Banking to envision and design accessible digital experiences and interactions for Scotiabank customers. You will provide technical leadership, expert guidance, coordination and support to agile Digital Banking teams with a focus on promoting, assessing and maintaining inclusive design and web accessibility principles and techniques in Scotiabank’s digital products.  


What will you do in this role?

You will work directly with agile teams to:

  • Lead vision of accessible and inclusive customer journeys and/or interactions
  • Coach and guide designers and engineers on web accessibility principles, best practices and technical implementation techniques.
  • Coach and guide teams through manual and automated Accessibility testing and remediation techniques and methods.  
  • Be recognized as an accessibility technical subject matter authority for user interface experiences, monitoring industry trends to identify best practices.  
  • Contribute to on-going guidelines for accessibility standards and requirements
  • Identify opportunities for identifying and removing accessibility barriers and positively impacting the user experience for users with disabilities and to drive the appropriate changes across the product lifecycle
  • Implement and continually evolve accessibility development and testing processes, methodology, tools and criteria.
  • Provide direction, training, expertise and feedback to build digital accessibility capacity within various teams across Digital Banking.
  • Work with Digital Banking teams in a self-organized way to support agile working practice, to problem solve and to make things happen
  • Engage thoughtfully, collaboratively and diplomatically with the engineering and business teams to identify the right support needed to drive accessibility efforts.    
  • Work closely with other accessibility, design and usability specialists within Scotiabank.  
  • Actively participate and contribute to the Design Community of Practice


Do you have the skills that will enable you to succeed in this role?

  • You have 3 - 5 years of practical web accessibility experience.
  • You have a thorough understanding of front end technologies including limitations and constraints, as it relates to digital accessibility for mobile and responsive web applications.
  • You have a high level of awareness of disability related issues with respect to digital accessibility.
  • You have expert knowledge of accessibility standards and principles including the Web Content Accessibility Guidelines
  • You have a proven ability to provide accessibility solutions for designers, developers and testers.
  • You possess thorough knowledge of accessibility testing techniques using automated and manual testing procedures.
  • You’re an expert in assistive technology including screen readers, print magnification software and alternative input systems.
  • You have a proven ability to effectively communicate the complexities and opportunities of accessibility and inclusive design to technical and non-technical audiences with various skillsets.
  • You have a strong understanding of usability and user interface design principles.


Are you the right person for the role?

  • You are insatiably committed to digital accessibility and passionate about driving change in the creation of an inclusive web
  • You are nimble and able to pivot and adapt to change
  • You are not afraid to challenge the status quo
  • You’re self-driven, with ability to take ownership and accountability; you’re adept at working in a self-guided manner
  • You’re comfortable working within tight timeframes and with working creatively within specific constraints
  • You’re a fast learner who has an appetite to learn what’s behind both simple and complex financial solutions 
  • You have strong relationship building skills.


What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences
  • Dress codes don't apply here, being comfortable does
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • This isn't your typical "corporate" job. We work hard and we have fun!
  • We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), 4 weeks of vacation, personal & sick days, paternity/maternity leave top-ups and much more.


If you’re interested in helping us shape the future of banking, click the “Apply now” button to submit your application. We are hiring for a variety of high impact technical roles (design/agile/full stack/DevOps). If you are curious but aren’t sure this role is right for you please contact us anyway - we’re moving fast and looking for hard-working and innovative individuals to take us to the next level.


Location(s):  Canada : Ontario : Toronto 

As Canada’s international bank, we are a leader when it comes to inclusion. Scotiabankers hail from over 120 countries, speak more than 100 languages and serve over 23 million customers globally. As a highly diverse company, we know that an inclusive environment for employees and customers helps everyone achieve their best. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide a positive recruitment experience.

Job Segment: Bank, Banking, Engineer, Testing, User Experience, Finance, Engineering, Technology

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