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Title:  Design Strategist

Requisition ID: 31629



The Digital Factory is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.
Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about transforming the customer experience.

We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

About the Design Strategist, Digital Design

Scotiabank’s Digital Banking Organization has a clear and well-supported mandate to transform the way banking technology is delivered, by reimaging the customer experience, fostering innovation to deliver new digital value propositions and enabling our teams to drive significant changes across the organization and for our customers. As a Design Strategist, you will conduct primary and secondary research to develop a deep understanding of what shapes our customers’ emotion and behaviour, applying these insights to real-world problems in the design of our evolving customer experiences in digital banking.


Is this the right role for you?

  • You will lead our team’s strategic point of view on a distinct domain of the human experience in banking through medium and long-term research
  • You understand the nature & pace of change in a specific market as well as the related needs and behaviours of our customers, identifying potential opportunities and channels relevant to our business
  • You will work with and understand our users, leveraging rigorous design research principles as well as your intuitive ability to solve problems from a human-centric viewpoint.
  • You can perform qualitative research, building proposals and protocols to create a pathway for innovation and change.
  • you will help solve design challenges in a range of contexts, including digital interactions, digital selling, digital services, physical spaces and physical products.
  • You can analyze and synthesize insights from multiple sources of data, including observational interviews, qualitative research studies and direct user feedback.
  • You can quickly identify themes and connections between different user groups and across industries.
  • You will be a storyteller for digital products, translating research into insights and opportunities.
  • You know ho to create powerful, visually based artifacts that will easily and simply convey current and future experiences, design directions, design principles, design frameworks and more.
  • You provide empathy and an un-biased viewpoint to all aspects of user research.
  • You will participate in a collaborative, innovative, challenging and supportive team environment.


Do you have the skills that will enable you to succeed?

  • 5+ years experience planning and executing UX strategy and research projects.
  • Worked in design, consulting, consumer insights or a related academic field such as anthropology or behavioral psychology.
  • Post-secondary education in Design, Strategy, Research, Anthropology, Sociology or a related field.
  • Skilled in a range of design research methodologies such as contextual interviews, ethnographic observation, diary studies, co-design workshops, landscape reviews, trend analysis, etc. 
  • Proven ability to deliver qualitative research projects, synthesize data and present insights into meaningful outcomes.
  • Demonstrates a positive and resilient personality; able to embrace feedback and have a desire for continuous iteration and improvement.
  • Comfortable working in a self-guided manner with the ability to prioritize tasks and manage own time efficiently.
  • Excellent leadership, communication and teamwork skills.
  • Deals well with ambiguity, taking smart and calculated risks and supports others who do the same.
  • Open, persuasive, engaging and love to have a good laugh.
  • A background in Fintech or other financial related products is an asset.
  • Mastery of Adobe Creative Suite is an asset; including the ability to build your own design artifacts such as personas, journey maps, etc.
  • French and/or Spanish proficiency considered an asset



What's in it for you?


  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to create beautiful customer experiences
  • Dress codes don't apply here, being comfortable does
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • This isn't your typical "corporate" job. We work hard and we have fun!
  • We offer a competitive total rewards package that includes a base salary, a performance bonus, company matching programs (on pension & profit sharing), 4 weeks of vacation, personal & sick days, paternity/maternity leave top-ips and much more.

Location(s):  Canada : Ontario : Toronto

As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Job Segment: Strategist, Bank, Banking, Consulting, Strategy, Finance, Technology, Research

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