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Title:  Delivery Senior Manager (Spanish & English) - Toronto, ON




Requisition ID: 97659

Join the Global Community of Scotiabankers to help customers become better off.



As the Delivery Manager, you will be accountable for ensuring that the business needs and outcomes of the project are met as per business case. In addition, you will be responsible for the management of the set of projects undertaken by an organization or division in a manner that optimizes the ROI from these projects and ensures their alignment with the organizations strategic objectives.  


The Delivery Manager is expected to have extensive knowledge of the industry and should be recognized for business acumen by the client set supported. The position requires expert understanding of emerging technologies, project management and life cycle development methodologies and technical architectures pertaining to the area. The Delivery Manager will have excellent skills in relationship and general business management.




Accountable for leading the Delivery Team in the following:

  • Provide consulting and guidance on project initiatives including business case preparation and developing creative/alternative approaches to problem resolution. The focus is to be kept on overall business solutions, not on specific packages or technologies.
  • The solution must be formally documented and costed as the General Design Document and internally represented on the project management tool (i.e. Microsoft Project). Definition of development activities at sufficient detail levels (not to exceed 10 work day increments and not to detail less than 4 hours)
  • Identify and confirm project leads from all required stakeholders and Scotia intek groups to ensure responsibilities and deliverables are understood by each.
  • Define project governance, identify senior stakeholders & sponsors to form a steering committee (should it be necessary). Work with Project Sponsor to prepare appropriate information for dissemination to the Steering Committee.
  • Manage project participants and relationships ensuring project teams are cohesive ad operating to common objectives and priorities.
  • Work with Project Sponsor to establish the scope of the project and than managed to the established scope. Ensure Project Change Notifications are raised where necessary and approved. If the scope changes identify impacts to the Sponsor. And/or Steering Committee.
  • Hold meetings and work sessions as necessary to ensure that project management deliverables are met i.e. project planning, risk management, issue management, status meetings
  • Provide support to Client including business case preparation and developing creative/alternative approaches to problem resolution. The focus is to be kept on overall business solutions, not on specific packages or technologies.
  • Motivating the Project Team and maintaining the momentum of the Project against background of changing and occasionally conflicting priorities
  • Ongoing communication of project status, completing the monthly Project Status Reports and escalating issues to the Operations Sponsor, the SVP and the EVP, as required.
  • Ensure the documentation and archiving of project activities, deliverables, tools and findings and for use in future projects



Skills/Work Experience

  • The Delivery Manager is to have a developed, demonstrated competence in some technical area related to the financial industry and/or information systems in order to understand the working of a specialist’s mind.  This is to be coupled with the ability to effectively project manage a multiple number of projects of varying complexity in a sophisticated matrix management organization.  To be effective, a thorough knowledge of the Bank’s formal and informal organization structure is imperative.
  • The Delivery Manager position requires expert knowledge of project management tools and methodologies.
  • The position is expected to have extensive knowledge of emerging technologies, product development methodologies and technical architectures pertaining to the area.
  • The Delivery Manager will have advanced management and leadership skills sufficient to lead and motivate the team and excellent skills in relationship and general business management.
  • The position requires expert team building skills to create and sustain highly motivated groups within diverse and multi-functional reporting units that are most often not within the incumbent’s direct supervision.
  • The Delivery Manager must possess strong problem-solving and analytical skills to rapidly assess problem situations and creatively develop alternate solutions and approaches necessary to resolve high-level, complex problems. The individual is expected to bring solutions to the table and support an “information technology” part of all business plans.
  • Expert facilitation and interviewing skills are required to produce objective and highly developed Benefit Maps.
  • The individual requires superior oral and written communication skills and proven ability to:  make presentations to varied groups; deal with all levels of line management up to the Executive Vice-President (individually or in committee); chairing meetings involving diverse Bank organizations and management levels; and dealing with vendors/consultants without exceeding authority. He/she must have an expert ability to balance competing or conflicting goals of various departments/stakeholders, requiring a mature, diplomatic approach and highly developed negotiation and influencing skills.
  • Strong influencing skills and negotiation skills are also critical in order to negotiate with project team members/management to acquire/maintain support and to negotiate priorities with full consideration and awareness of potential impact on business needs and outcomes.
  • Bilingual- Spanish/English required


In addition, the following acquired working knowledge is necessary to a degree matching the individual’s seniority:

  • Elements of Banking
  • Elements of Data Processing
  • Elements of Communication Systems
  • Basic Accounting
  • Contract Law
  • Planning Techniques
  • Marketing/Advertising
  • Elements of Organization and Management for large companies
  • Basic statistics/operations research
  • Bank’s Systems Development Methodology
  • Bank Security Awareness Principles and Practices

PMP designation an asset

Formal Project Management Education

Bachelor’s degree in business or technology



Working Conditions

  • Work in a standard office-based environment; non-standard hours are a common occurrence. 
  • The incumbent will be working in normal business conditions. 
  • travel domestically/internationally/globally is required


This role is located at 40 King St.



Location(s):  Canada : Ontario : Toronto 

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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